← Products
PureTools - HDMI 2.0 Matrix 8x8, 4K (60Hz 4:4:4)
DiscontinuedPossible alternative: PT-MA-HD88DA

PT-MA-HD88UHD

PureTools - HDMI 2.0 Matrix 8x8, 4K (60Hz 4:4:4)

PureTools - HDMI 2.0 Matrix 8x8, 4K (60Hz 4:4:4).

ManualControl (TCP/IP)FAQSpecificationsAlternative availableCE
Chapter 1 of 18

Safety precautions

  • Unpack the equipment carefully and save the original box and packing material for possible future shipment
  • Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
  • Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
  • Using supplies or parts not meeting the products’ specifications may cause damage, deterioration or malfunction.
  • Refer all servicing to qualified service personnel.
  • To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.
  • Do not put any heavy items on the extension cable in case of extrusion.
  • Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards.
  • Install the device in a place with fine ventilation to avoid damage caused by overheat.
  • Keep the module away from liquids.
  • Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.
  • Do not twist or pull by force ends of the optical cable. It can cause malfunction.
  • Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
  • Unplug the power cord when left unused for a long period of time.
  • Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.
Chapter 2 of 18

Introduction

Introduction to PT-MA-HD88UHD

This product is a professional 4K 8x8 HDMI2.0 Matrix Switcher with 8 HDMI inputs, 8 HDMI outputs, and 8 SPDIF audio outputs, which is designed for switching four HDMI2.0 and HDCP2.2 compliant signals. It also provides powerful EDID management to ensure reliable AV distribution and routing.
You can control the unit via the front panel, IR, RS232, TCP/IP and GUI.

Feature

  • 8 SPDIF ports provide de-embedded HDMI audio output;
  • Supports 4Kx2K@60Hz 4:4:4 & 1080p 3D signals;
  • Supports HDMI 2.0, HDCP2.2 compatible, and is backward compatible to the earlier versions;
  • Transmits 4Kx2K@60Hz 4:4:4 signal up to 16.4 feet (5m) via HDMI port;
  • Provides powerful EDID management, built-in EDID can be invoked via DIP switcher on rear panel, RS232 command or GUI;
  • Controllable via front panel button, IR, RS232, TCP/IP or GUI;
  • LCD screen shows real-time I/O connection status;
  • Convenient firmware upgrade through Micro USB port;
  • Easy installation with rack-mounting design.

Package List

  • 1 x 8x8 HDMI2.0 Matrix Switcher
  • 2 x Mounting Ears
  • 6 x Screws
  • 4 x Plastic Cushions
  • 1 x IR Remote
  • 1 x IR Receiver
  • 1 x Power Adaptor(DC 24V 2.71A)
  • 1 x User Manual

Note: Confirm if the product and the accessories are all included, if not, please contact with your dealers.

Chapter 3 of 18

Panel Description

Front Panel

Figure 2-1 Front Panel

No.NameDescription
①FirmwareMicro USB port for updating firmware.
②Power IndicatorIlluminates red when power on; Turns green in standby mode; Blinks red when upgrading.
③IR sensorBuilt-in IR sensor, receive IR signal sent from IR remote.
④LCD ScreenDisplays real-time operation status.
⑤INPUT selector buttonTotal 8 input selector buttons, press one of buttons to switch input source.
⑥OUTPUT selector buttonTotal 8 output selector buttons, press the buttons to select output channel.

Rear Panel

Figure 2-2 Rear Panel

No.NameDescription
①INPUTSHDMI input ports, 8 in total, connect with HDMI sources.
②OUTPUTSSPDIF: audio output ports for de-embedded HDMI audio, 8 in total. HDMI: 8 in total, connect with HDMI displays.
③ControlEDID: 4-pin EDID DIP switchers to set EDID data, “1” stands for “On”, “0” stands for “Off”. Refer to 4.2 EDID Configurarion for more detials. RS232: Serial control port, connect with control device. IR IN: Connects with external IR receiver for using the IR remote to control the Matrix Switcher. TCP/IP: TCP/IP port for unit control.
④DC 24VConnect with 24VDC 2.71A power adaptor.
⑤GroundConnect to ground.

Note: Pictures shown in this manual are for reference only.

Chapter 4 of 18

System Connection

Figure 3- 1 Connection diagram
Figure 3- 1 Connection diagram
Figure 3- 1 Connection diagram
Figure 3- 1 Connection diagram

Usage Precaution

  • System should be installed in a clean environment, preferably at ambient temperature or within given working temperature range (see page 36 for limits).
  • All of the power switches, plugs, sockets and power cords should be insulated.
  • All devices should be connected before power on.

Connection Diagram

Figure 3-1 Connection diagram
Figure 3-1 Connection diagram

Connection Procedure

  1. Connect HDMI sources (e.g. DVD/PS4/Laptop) to HDMI input ports with HDMI cables;
  2. Connect HDMI displays (e.g. HDTV/Projector) to HDMI output ports with HDMI cables;
  3. Connect speakers/ amplifiers to the SPDIF audio outputs with Toslink cables;
  4. Connect the RS232 ports of the control device (e.g. Central Control System, PC) and the Matrix Switcher to enable serial control.
  5. Insert an IR receiver to the IR IN port to control this switcher via IR Remote.
  6. Connect the TCP/IP ports of the control device (e.g. Laptop) and the Matrix Switcher to enable TCP/IP control.
  7. Plug a 24VDC power adapter to the DC24V power port.

Note: When connecting to HDMI2.0 sources, make sure the HDMI cable is compliant with HDMI2.0 to ensure reliable transmission;
Connect amplifiers that are capable to decode HDMI audio to the SPDIF ports, or there will be no output on the amplifiers.

System Application

As its good performance in control and transmission, the Matrix Switcher can be widely used in computer realm, monitoring, large screen displaying, conference system, television education and bank securities institutions etc.

Chapter 5 of 18

Panel Button Control

Connection Switching

The front panel features four input selection buttons and four output selection buttons for switching I/O connection.

  1. To convert one input to an output: Example: Input 1 to Output 3 → Press INPUTS 1 + OUTPUTS 3 INPUT: OUTPUT:
  1. To convert an input to several outputs: Example: Convert Input 2 to Output 3 and 4 → Press INPUTS 2 + OUTPUTS 3 + OUTPUTS 4 INPUT: OUTPUT:

Note: Indicators of the pressed buttons will blink green for three times if the conversion is done, then it will be off. If the conversion failed, they will be off immediately.

Connection Inquiry

Press OUTPUTS button 1, 2, 3, 4,5,6,7 or 8 to inquiry its corresponding input, and then the indicator of the input button will turn green.

EDID Configuration

The rear panel boasts a 4-pin EDID DIP switcher to manage EDID. The EDID data and its corresponding DIP switcher status are shown in the below list.

DIP Switcher NO.StatusEDID
00000Pass though (default)
10001720P 2D Pass-through CH
20010720P 3D Pass-through CH
300111080P 2D Pass-through CH
401001080P 3D Pass-through CH
501014K@30HZ Pass-through CH
601104K@30HZ 2.0CH
701114K@30HZ 7.1CH
810004K@60HZ 4:2:0 Pass-through CH
910014K@60HZ 4:2:0 7.1CH
1010104K@60HZ 4:4:4 Pass-through CH
1110114K@60HZ 4:4:4 7.1CH

Note: 1111 Enable Software EDID management mode: RS232 control or GUI control.

Chapter 6 of 18

IR Control

The Matrix Switcher features one built-in IR receiver to receive IR signal from IR remote to enable IR control. If the external IR receiver or other IR control device need to be used, the IR IN port on rear panel can be connected.

  • Standby button: Press it to enter/ exit standby mode.
  • INPUTS: Input channel selection buttons, same with the corresponding front panel buttons
  • OUTPUTS: Output channel selection buttons, same with the corresponding front panel buttons.
  • Menu buttons: ALL: Select all inputs/outputs. To convert an input to all outputs: Example: Input 1 to all Outputs: → Press INPUTS 1 + ALL + ENTER EDID management button: One input port learns the EDID data from one output port. Example: Input 2 learns EDID data from output 4: → Press EDID + INPUTS 2 + OUTPUTS 4+ ENTER All input ports learn EDID data from one output port. Example: All input ports learn EDID data from output 3: → Press EDID + ALL + OUTPUTS 3 + ENTER CLEAR: Withdraw button. ENTER: Confirm operation.

INPUTS
OUTPUTS
MENU
1 2 3
4 5 6
7 8
1 2 3
4 5 6
7 8
ALL EDID
CLEAR ENTER
1 2 3 4

Chapter 7 of 18

RS232 Control

RS232 Control Software

  • Installation Copy the control software file to the computer connected with the Matrix Switcher.
  • Uninstallation Delete all the control software files in corresponding file path.

Basic Settings
Firstly, connect the Matrix Switcher with necessary input devices and output devices. Then, connect it with a PC installed RS232 control software. Double-click the software icon to run this software.
Here we take the software CommWatch.exe as example. The icon is showed as below:
Figure 6-1 Icon of CommWatch

The interface of the control software is showed as below:
Figure 6-2 Control Interface of CommWatch
Set the parameters (baud rate, data bit, stop bit and parity bit) correctly to ensure reliable RS232 control.

Figure 6-2 Control Interface of CommWatch
Figure 6-2 Control Interface of CommWatch

Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none
Parameter Configuration area
Monitoring area, indicates whether the command sent works.
Command Sending area

RS232 Communication Command

Note: Case-sensitive.“[“, “]” in the commands are for easy recognition only and not necessary in real operations. Other symbols including “.”, “,”, “/”, “%”, “;”, “^”. are parts of the commands.Feedbacks listed in the column “Feedback Example” are only for reference, feedbacks may vary according to different operations.Dial the EDID switcher to “1111” before sending commands pertaining to software EDID management (with grey background)

System Command

CommandFunctionFeedback Example
/*Type;Query the model.XXXXX
/^Version;Query the version of firmwareVX.X.X
Demo.Switch to the “demo” mode, convert input and output in turn like1B1, 1B2, …4B3, 4B4, 1B1… and so on. The switching interval is 2 seconds.Demo Mode AV:01->01 AV:01->02 AV:01->03 AV:01->04 AV:02->01 …
Undo.To cancel the current operation.Undo Ok!
PWON.Work in normal mode.PWON
PWOFF.Enter into standby mode, send the “PWON.” to start.PWOFF
STANDBY.Enter into standby mode, press other buttons or send other commands to start.)STANDBY
%9962.Query the power statusSTANDBY/PWOFF/PWON
%9964.Query the IP address.IP:XXX.XXX.X.XXX
%0911.Reset to factory default.Factory Default

Lock/unlock Command

CommandFunctionFeedback Example
/%Lock;Lock the front panel buttons.System Locked!
/%Unlock;Unlock the front panel buttons.System Unlock!
%9961.Query the system locking status.System Locked/Unlock!

Switching Command

CommandFunctionFeedback Example
[x]All.Transfer signals from the input channel [x] to all output channelsX To All. (X=01~08)
All#.Transfer all input signals to the corresponding output channels respectively like 1->1, 2->2…All Through.
All$.Switch off all the output channels.All Closed.
[x]#.Transfer signals from the input channel [x] to the output channel [x].X Through. (X=01~08)
[x]$.Switch off the output channel [x].X Closed. (X=01~08)
[x]@.Switch on the output channel [x].X Open. (X=01~08)
All@.Switch on all output channels.All Open. Out 01 02 03 04 In 01 01 01 01 Out 05 06 07 08 In 01 01 01 01
[x1]V[x2].Switch the input channel [x1] to one or several output channels ([x2], separate output channels with comma).AV: X1-> X2 (X1/X2=01~08)
Status[x].Query the I/O connection status of output [x]AV: Y-> X (X=01~08, Y=01~08)
Status.Query the input channel to the output channels one by one.AV:01->01 AV:01->02 AV:01->03 AV:01->04 AV:01->05 AV:01->06 AV:01->07 AV:01->08
%9971.Query the connection status of the inputs.In 01 02 03 04 Connect Y N Y Y In 05 06 07 08 Connect Y Y Y N
%9972.Query the connection status of the outputs.Out 01 02 03 04 Connect Y Y Y Y Out 05 06 07 08 Connect Y Y Y Y
%9975.Query the I/O connection status.Out 01 02 03 04 In 03 03 03 03 Out 05 06 07 08 In 03 03 03 03
%9976.Query the output resolution.Resolution Out 1 3840x2160P Out 2 3840x2160P Out 3 3840x2160P Out 4 3840x2160P Out 5 3840x2160P Out 6 3840x2160P Out 7 3840x2160P Out 8 3840x2160P

Scene Command

CommandFunctionFeedback Example
Save[Y].Save the present operation to the preset command [Y], ranges from 1 to 10.Save To FY (Y=1-10)
Recall[Y].Recall the preset command [Y].Recall From FY (Y=1-10)
Clear[Y].Clear the preset command [Y].Clear FY (Y=1-10)

EDID Configuration

The DIP switcher status should be set as 1111 to enable Software EDID management mode: RS232 control or GUI control.

CommandFunctionFeedback Example
EDIDH[x]B[y].Input port [y] learns the EDID from output port [x]. If the EDID data is available and the audio part supports not only PCM mode, then force-set it to support PCM mode only. If the EDID data is not available, then set it as initialized EDID data.EDIDH[x]B[y]
EDIDPCM[x].Set the audio part of input port [x] to PCM format in EDID database.EDIDPCM[x]
EDIDG[x].Get EDID data from output [x] and display the output port number.Hexadecimal EDID data and carriage return character
EDIDMInit.Restore the factory default EDID data for each input.EDIDMInit.
EDIDM[X]B[Y].Manually EDID switching. Enable input [Y] to learn the EDID data of output [X]. If the EDID data is not available, then set it as initialized EDID data.EDIDM[X]B[Y]
EDID/[x]/[y].Set the EDID data of input port [x] to built-in EDID No. [y]. [y]=0~11, correspond to the 12 embedded EDID data separatelyEDID/[x]/[y]

Enable/disable Digital Audio

CommandFunctionFeedback Example
EDIDUpgrade[x].Upgrade EDID data via the RS232 port. X represents the input port, and x=9 represents all input ports. When the switcher receives the command, it will show a message to prompt you to send EDID file (.bin file). Operations will be canceled after 10 seconds.Please send the EDID file EDID Upgrade OK!
GetInPortEDID[X]Get the EDID data of input [x], [x]=1~8
%9979.Get the DIP switcher statusEDID RS232 GUI CONTROL 1111
DigitAudioON[x].Enable SPDIF audio output port x. • X=1~8, enable the port x. • X=9, enable all ports.DigitAudio ON with [x]/ ALL Outputs
DigitAudioOFF[x].Disable SPDIF audio output port x. • X=1~8, disable the port x. • X=9, disable all ports.DigitAudio OFF with [x]/ ALL Outputs
%9977.Query the status of digital audio of output channels.Out 01 02 03 04 Audio Y Y Y Y Out 05 06 07 08 Audio Y Y Y Y
Chapter 8 of 18

Control Mode

TCP/IP default settings: IP is 192.168.0.178, Gateway is 192.168.0.1, and Serial Port is 4001. IP can be changed as you need, Serial Port cannot be changed.

  • Controlled by single PC: Connect a computer to the TCP/IP port of the Matrix Switcher, and set its network segment to the same as the default IP of the Matrix Switcher (192.168.0.178).
Figure 7-1 Modify the IP of PC
Figure 7-1 Modify the IP of PC

Same network segment as the switcher

  • Controlled by PC(s) in LAN: The Matrix Switcher can be connected with a router to make up a LAN with the PC(s), this make it able to be controlled in a LAN. When control, just make sure the Matrix Switcher’s network segment is the same with the router. Please connect as the following figure for LAN control.

Step1. Connect the TCP/IP port of the Matrix Switcher to Ethernet port of PC with twisted pair.
Step2. Set the PC’s network segment to the same as the Matrix Switcher. Do please remember the PC’s original network segment.

Figure 7-2 Connect to LAN
Figure 7-2 Connect to LAN
  1. Set the Matrix Switcher’s network segment to the same as the router.
  2. Set the PC’s network segment to the original one.
  3. Connect the Matrix Switcher and PC(s) to the router. In the same LAN, each PC is able to control the Matrix Switcher asynchronously.

Then it’s able to control the device via a TCP/IP communication software.

Chapter 9 of 18

TCP/IP Communication Software Control

(Exampled by TCPUDP software)

  1. Connect a computer with TCPUDP software to the Matrix Switcher. Open the TCPUDP software (or any other TCP/IP communication software) and create a connection, enter the IP address and port of the Matrix Switcher (default IP: 192.168.0.178, port:4001):
Figure 7-3 Connect to TCPUDP
Figure 7-3 Connect to TCPUDP
  1. Enter commands in designed area to control the Matrix Switcher, see as below:

Here you will receive the feedback after a command is sent.
Enter your command here.
Commands are the same with RS232 commands listed in 6.3 RS232 Communication Commands

Figure 7-4 Control interface of TCPUDP
Figure 7-4 Control interface of TCPUDP
Chapter 10 of 18

GUI Control

The Matrix Switcher can be controlled via GUI. It allows users to interact with the Matrix Switcher through graphical icons and visual indicators. Access GUI interface through any one of the following methods:

  1. Access through web browser: Type the default IP 192.168.0.178 in the browser at first login. The IP address also can be found via sending “%9964.” on RS232 control software.
  2. Access through UPnP: Go to My Network Place in your PC, and click the icon as below:

Note: PCs running Windows XP system may occur issues in finding UPnP icon, follow these steps to switch on UPnP protocol:
① Add UPnP component: go to “Control Panel” -> double-click “Add/ Delete Programs” -> double-click “Add/ Delete windows component” ->tick “UPnP” -> click “Next” -> click “OK”
② Enable Windows Firewall: go to “Control Panel” -> double-click “Windows Firewall” -> click “Others” -> tick “UPnP framework”
③ Enable UPnP auto-starting: go to “Control Panel” -> double-click “Administrative Tools ” -> double-click “Services” -> find and click SSDP Discovery Servic and Universal Plug and Play Device Host -> click “OK”
UPnP will now automatically start when you turn on your computer.
④ Reboot the device.

Type 192.168.0.178 in your browser, it will enter the log-in interface shown as below:

This system divides into administrator and user mode.
Administrator mode: User name: admin; Password: admin (default setting)
User mode: User name: user; Password: user (default setting)

Note: Log in as admin can access more configuration interfaces than user. Here is a brief introduction to the interfaces.

Scene Setting

Type the user name: admin, password: admin, and then click LOGIN, it will show the Scene menu as shown below:
All ten scenes are shown in above interface. Select a scene and then click “Load” can invoke the selected scene. Click “Cancel” to cancel the current operation.

Connection Switching

Click to enter the following interface, it provide intuitive I/O connection switching.
The button matrix displays every possible connection between every input and output; users can carry on the connections by clicking corresponding button. Buttons 1~8 at the right-bottom corner provides quick saving and recall for overall connection status. For example:

  1. Select button1 at INPUT column
  2. Select button 2, 3 and 4 at OUTPUT column (If all OUTPUT ports in needed, you only need to click “All”.)
  3. Choose a scene that you want to save.
  4. Click “Confirm” to save the setting or Click “Clear” to clear set up.

EDID Configuration

  1. Click setting button to enter configuration interfaces. All embedded EDID of the Matrix Switcher are shown in the above interface. User can select EDID in accordance with actual needs.
  1. Select “EDID Copy” to enter the following interface:
  2. The EDID of INPUT device can be gained from OUTPUT devices.
  3. Step1: Select one OUTPUT device that you want to copy its EDID.
  4. Step2: Select one or more input devices that need to gain EDID. When select To All inputs, all input devices will copy the EDID from output device.
  5. Step3: Click “Confirm” to save the setting or click “Cancel” to cancel operation.

Audio Output

Select “Audio Out” to enter the following interface to turn on/off the Audio Output.

Status Setting

  • Product Name & Model: Click “Status” to enter the following interface to modify the name and mode of this machine, and then they will be display in LCD screen.
  • Button label: Select “Button” to enter the following interface to modify the name of buttons.
  • Scene name: Select “Scene” to enter the following interface to modify the name of scenes.

Network Configuration

Click “Network” to enter the following interface to inquire and configure network settings including MAC address, IP address, subnet mask, and Gateway.

Password Modification

Click “Password” to enter the following interface to inquire and modify the admin or user password.
In the above interface, turn on the Front Panel to lock all buttons of machine, they cannot be operated.

Chapter 11 of 18

TCP/IP Configuration

IP address, subnet mask, and Gateway of the Matrix Switcher can be modified via GUI from the above description, but beyond that users can configure the IP port, including IP reset, password reset, and IP module firmware update on the WebServer. Type the designed website (Default: 192.168.0.178:100, changeable) in your browser. Enter correct username and password to log in the WebServer: Username: admin; Password: admin

Here is the main configuration interface of the WebServer:

Figure 7-16 TCP/IP Configuration
Figure 7-16 TCP/IP Configuration
Chapter 12 of 18

GUI Update

GUI for the Matrix Switcher supports online update in http://192.168.0.178:100. Type the username and password (the same as the GUI log-in settings, modified password will be available only after rebooting) to log in the configuration interface. After that, click Administration at the source menu to get to Upload Program as shown below:

Select the desired update file and press Apply, it will start upgrading then.

Figure 7-17 GUI Update
Figure 7-17 GUI Update
Chapter 13 of 18

Firmware Upgrade through USB port

The matrix switcher boasts a USB port for online firmware upgrade on the front panel.
Follow these steps to upgrade firmware:

  1. Copy the upgrade software and the latest upgrade file (.bin) to PC.
  2. Connect the USB ports of the matrix switcher and the PC via USB cable.
  3. Double-click the update software icon (see as below).

It will enter the upgrade interface shown as below:

  1. Click Connect USB.
  2. Click Open to load the upgrade file, then click Updata to start firmware upgrading.

Note: To ensure available control, the COM number of the PC should be 1~9.

Chapter 14 of 18

Specification

Input Signal8 HDMI
Input ConnectorFemale Type-A HDMI
Output Signal8 HDMI; 8 SPDIF audio
Output ConnectorFemale Type-A HDMI; 3.5mm mini jack
Control Signal1 IR IN; 1 TCP/IP; 1 RS232
Control Connector3.5mm mini jack; female RJ45; 3-pin pluggable terminal block
Video SignalHDMI2.0& HDCP2.2
Audio SignalDolby Digital, DTS, DTS-HD
General
EDID ManagementIn-built EDID data and manual EDID management
Resolution Range640x480@60Hz ~ 4Kx2K@60Hz 4:4:4, 1080P 3D
HDMI Cable Length≤5m
Power Supply24VDC, 2.71A
Power Consumption21W
Dimension (W*H*D)437mm × 44mm × 236.5mm
Weight1.82Kg
Temperature-10℃~ 55℃
Reference Humidity10% ~ 90%
Chapter 15 of 18

Panel Drawing

ON DIP
TCP/IP IR IN RS232
Tx Rx
On
Off
1 2 3 4
1
0
EDID
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
SPDIFSPDIFSPDIFSPDIFSPDIFSPDIFSPDIFSPDIF
DC 24VINPUTS OUTPUTS
CONTROL
437 mm
44 mm
23 mm
32 mm

Chapter 16 of 18

Troubleshooting & Maintenance

ProblemsCausesSolutions
Color losing or no video signal outputThe connecting cables may not be connected correctly or it may be broken.Check whether the cables are connected correctly and in working condition.
Fail or loose connectionMake sure the connection is good.
No output image when switchingNo signal at the input / output endCheck with oscilloscope or multimeter if there is any signal at the input/ output end.
Fail or loose connectionMake sure the connection is good.
Input source is with HDCP while the HDCP compliance is switched off.Send command /%[x]:[1]. to change HDCP compliance status.
The display doesn’t support the input resolution.Switch for another input source or enable the display to learn the EDID data of the input.
No output on the amplifiers connected to audio output portsThe amplifiers are not able to decode HDMI audio.Change for amplifiers that are capable to decode HDMI audio.
Cannot control the device via front panel buttonsFront panel buttons are locked.Send command /%Unlock; to unlock.
Cannot control the device via IR remoteThe battery has run off.Change for new battery.
The IR remote is broken.Send it to authorized dealer for repairing.
Beyond the effective range of the IR signal or not pointing at the IR receiverAdjust the distance and angle and point right at the IR receiver.
Power Indicator remains off when powered onFail or loose power connectionCheck whether the cables are connected correctly
EDID management does not work normallyThe HDMI cable is broken at the output end.Change for another HDMI cable which is in good working condition.
There is a blank screen on the display when switchingThe display does not support the resolution of the video source.Switch again. Manage the EDID data manually to make the resolution of the video source automatically compliant with the output resolution.
Cannot control the device by control device (e.g. a PC) through RS232 portWrong connectionCheck to ensure the connection between the control device and the unit
Wrong RS232 communication parametersType in correct RS232 communication parameters: Baud rate:9600; Data bit: 8; Stop bit: 1; Parity bit: none
Broken RS232 portSend it to authorized dealer for checking.

Note: If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.

Chapter 17 of 18

After-Sales Service

If there appear some problems when running the product, please check and deal with the problems referring to this user manual. Any transport costs are borne by the users during the warranty.

  1. Product Limited Warranty: This product will be free from defects in materials and workmanship for two years (The purchase invoice shall prevail). Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty service.
  2. What the warranty does not cover (servicing available for a fee): Warranty expiration. Factory applied serial number has been altered or removed from the product. Damage, deterioration or malfunction caused by: Normal wear and tear Use of supplies or parts not meeting our specifications No certificate or invoice as the proof of warranty. The product model showed on the warranty card does not match with the model of the product for repairing or had been altered. Damage caused by force majeure. Servicing not authorized by distributor. Any other causes which does not relate to a product defect. Delivery, installation or labor charges for installation or setup of the product.
  3. Technical Support: For any questions or problems, contact your distributor or reseller and tell them the respective product name and version, the detailed failure situation as well as the formation of the cases.

Asking for Assistance

Technical Support:
Phone: +49 5971 800299 - 0
Fax: +49 5971 800299 – 99

Technical Support Hours:
8:30 AM to 5:00 PM Monday thru Thursday
8:30 AM to 4:00 PM Friday

Write to:
PureLink GmbH
Von-Liebig-Straße 10
D - 48432 Rheine
www.purelink.de
info@purelink.de

Was this helpful?
👎 No← PreviousNext chapter →
Chapter: Panel Button Control · your note is attached to article PT-MA-HD88UHD.Cancel
Staff sign-in