Safety precautions
To insure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.
- Unpack the equipment carefully and save the original box and packing material for possible future shipment.
- Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
- Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
- Using supplies or parts not meeting the products’ specifications may cause damage, deterioration or malfunction.
- Refer all servicing to qualified service personnel.
- To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.
- Do not put any heavy items on the extension cable in case of extrusion.
- Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards.
- Install the device in a place with fine ventilation to avoid damage caused by overheat.
- Keep the module away from liquids.
- Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.
- Do not twist or pull by force ends of the optical cable. It can cause malfunction.
- Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
- Unplug the power cord when left unused for a long period of time.
- Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.
Introduction to PT-PK100
The PT-PK100 is a multi-function AV distribution system designed to provide HDMI video switching, system control, video extension and analog audio amplification in a convenient kit. The system consists of PT-PK100-TXWP Scaler Wall Plate HDBaseT Transmitter, PT-PK100-RX HDBaseT Receiver and K12-PAD1-EU Control Panel. Utilizing the Valens Colligo series chips, power, control, video up to 1080p, and audio are transported over a single 30m (98 ft) solid core Category cable between the wall plate transmitter and the receiver. The wall plate control module connects to the wall plate transmitter with a second solid core Category cable. All the power needed for the system is provided by the receiver. Additionally, the receiver features a built-in web GUI for control and analog audio de-embedding to a built-in 2x20 watt stereo amplifier.
Feature
- Supports HDMI or VGA signal input.
- Output resolution can be selected as 1024x768, 1280x720, 1280x800, 1360x768, 1600x1200, 1920x1080, or 1920x1200.
- Supports RS232 control.
- USB for connection to smart board.
- Supports HDCP 1.4.
- Supports MIC input.
- 2x20Watt@4Ohm amplifier output.
- Customizable control panel, support IR Learning.
- Read and write the data of IR Learning.
- Supports GUI control.
- Micro USB for firmware update.
- Supports UPNP.
Package List
Transmitter
- 1 x PT-PK100-TXWP Scaler Wall Plate HDBaseT Transmitter
- 1 x White Face Plate
Receiver
- 1 x PT-PK100-RX HDBaseT Receiver
- 2 x Mounting Ears with 4 Screws
- 4 x Rubber Feet
- 1 x 4-pin Pluggable Terminal Block
- 3 x 3-pin Pluggable Terminal Blocks
- 1 x 2-pin Pluggable Terminal Block
- 1 x IR Emitter
- 1 x USB Control Cable (USB-A to USB-B)
- 1 x Power Adapter (DC 24V 2.71A)
Control Panel
- 1 x PT-PK100-BCWP Control Panel
- 1 x User Manual
Note: Please contact your distributor immediately if you found any damage or defect in the components.
PT-PK100-TXWP HDBaseT Transmitter
| No. | Name | Description |
|---|---|---|
| ① | SOURCE SELECT | Blue-backlight button. Press it to select one source, press again to select next source, switching circularly between VGA and HDMI input. Note: Without any action for this button, the second HDMI source connected to transmitter will be recognized as input signal. |
| ② | Signal indicators | HDMI-- OFF: No HDMI signal traffic/ YELLOW: HDMI signal traffic/ GREEN: HDMI signal is chosen as input source. VGA-- OFF: No VGA signal traffic/ YELLOW: VGA signal traffic/ GREEN: VGA signal is chosen as input source. |
| ③ | To PC | Connect PC to transmit USB control signal. |
| ④ | Power indicator | OFF: No power/ RED: DC power present. |
| ⑤ | HDBT Link status indicator | OFF: No Link/ GREEN: Link successful. |
| ⑥ | VGA & AUDIO IN | VGA video and its external audio input ports, connect with VGA source. |
PoC IN
HDBT OUT
RS232
POWER
RESET
LINK
SOURCE SELECT
VGA IN HDMI IN
TO PC
AUDIO IN
HDMI
VGA
FIRMWARE
4 5 9 103 111
6 7 8
2
| No. | Name | Description |
|---|---|---|
| ⑦ | HDMI IN | Connect with HDMI source. |
| ⑧ | RESET | Press this button to reboot PT-PK100-TXWP. |
| ⑨ | POWER/RS232 | RJ45 connector. Connect to the POWER/RS232 port on the PT-PK100-BCWP Control Panel via CAT5e/ CAT6a cable to transmit RS232 control signal and power PT-PK100-BCWP. |
| ⑩ | PoC IN/HDBT OUT | Connect to the HDBT IN/PoC port on the PT-PK100-RX HDBaseT Receiver via CAT5e/ CAT6a cable to transmit AV and control signal. With PoC solution, PT-PK100-TXWP can be powered by this port once PT-PK100-RX has been powered up. |
| ⑪ | FIRMWARE | Micro USB port, used for firmware update. Firmware updated need auxiliary equipment, please contact with our customer service department for more details. |
Panel Description – PT-PK100-RX HDBaseT Receiver
HDBT IN/PoC TO DISPLAY
RL
LINE OUTIR OUT DC 24VTCP/IP TOUCHSCREEN
FROM
RS232
Tx Rx
OUTPUT CONTROL MICNETWORK INPUT
MIC
2x20Watt 4@ ΩMICLINE
REMOTE
MUTE
AUDIO
ON LINK HDCPFIRMWARE
1
10 11 12 13 14 154 5 6 7 8 9
2 3
| No. | Name | Description |
|---|---|---|
| ① | FIRMWARE | Micro USB port, used for firmware update. Firmware updated need auxiliary equipment, please contact with our customer service department for more details. |
| ② | LED indicator | ON: working status indicator-- OFF: Not at work/ Blinking GREEN: Work normal. LINK: HDBT Link status indicator-- OFF: No Link/ GREEN: Link successful/ Blinking GREEN: Link abnormal. HDCP: HDCP compliance indicator-- OFF: No HDMI traffic (no picture)/ GREEN: Traffic with HDCP/ Blinking GREEN: Traffic without HDCP. |
| ③ | Power indicator | OFF: No power/ RED: DC power present. |
| ④ | TCP/IP | Connect to a PC to control the following items by GUI: Input signal switching. Volume adjusting. Turn on or off the display. Put the system into standby or start it. |
| ⑤ | HDBT IN/PoC | Connect to the PoC IN/HDBT OUT port of PT-PK100-TXWP with a CAT5e cable. |
| ⑥ | TO DISPLAY | Connect with a display. |
| ⑦ | FROM TOUCH SCREEN | USB-A connector. Connect to a Smart Board with embedded touch screen, and send USB signal back to signal source. Connect to an interactive display to achieve on-line handwriting annotation, but it can’t be synchronized to PC. |
| ⑧ | IR OUT | Connect with IR Emitter, IR signals emitted from the IR emitter are received by the in-built IR receiver of PAD1V-EU Control Panel. |
| ⑨ | RS232 | Additional serial interface. Connect to a display and send RS232 commands to control it. |
| ⑩ | REMOTE MUTE | Connect to fire alarm system. When the fire alarm signal input, the audio output will be set to mute. |
| ⑪ | LINE OUT | Connect to audio broadcast device to play the HDMI embedded audio and MIC audio in mixed mode. In additional, you can connect this port to sound recorder for sound recording. |
| ⑫ | MIC LINE | Input mode switch. When the switch turns to “MIC”, the microphone input is used for connecting with dynamic microphone. There are two different connections: Unbalanced connection: “╧” connects to ground, and “-” connects to signal. Balanced connection: “+” connects to positive, “-” connects to negative and “╧” connects to ground. When the switch turns to “LINE”, the microphone input is used for connecting with normal audio or wireless microphone output. There are two different connections: Unbalanced connection: “╧” connects to ground, and “-” connects to signal. Balanced connection: “+” connects to positive, “-” connects to negative and “╧” connects to ground. |
| ⑬ | MIC | Connect with microphone. Both Mic and Line are compatible. When connect with PC or other audio input devices besides microphone, only “-”and “ ” pins need to be used. |
| ⑭ | 2x20Watt@4Ω | Connect to speaker to play the HDMI embedded audio and MIC audio in mixed mode. |
| ⑮ | DC24V | Connect with DC 24V 2.71A power adapter. |
Panel Description – PT-PK100-BCWP Control Panel
| No. | Name | Description |
|---|---|---|
| ① | LED indicator | VGA: BLUE when VGA input is selected. HDMI: BLUE when HDMI input is selected. DISPLAY ON: BLUE when press the “DISPLAY ON/OFF” button to select DISPLAY ON function. DISPLAY OFF: BLUE when press the “DISPLAY ON/OFF” button to select DISPLAY OFF function. MIC: BLUE when the MIC audio is selected to adjust its volume. SOURCE: BLUE when the source audio is selected to adjust its volume. |
| ② | VOLUME Knob | Press this button to mute or unmute. Long-press this button for three seconds to choose MIC or SOURCE input audio need to be adjusted. Clockwise/ Anti-clockwise adjustment to increase/decrease the volume. |
POWER
RS232
CONFIGIR
VOLUME
VGA
HDMI
MIC
SOURCE
DISPLAY ON
DISPLAY OFF
SOURCE DISPLAY
ON OFF
FIRMWARE
1 2 7 8
4 5 63
| No. | Name | Description |
|---|---|---|
| ③ | IR | Built-in IR sensor, receive IR signal from IR remote. |
| ④ | SOURCE | Press this to select HDMI and VGA source. |
| ⑤ | DISPLAY ON/OFF | Customize button. Press this to select DISPLAY ON/OFF function, the corresponding LED will turn blue. |
| ⑥ | CONFIG | Micro USB connector for configuration data importing or exporting. |
| ⑦ | POWER/RS232 | RJ45 connector. Connect to the POWER/RS232 port on PT-PK100-TXWP via CAT5e/ CAT6a cable to transmit RS232 control signal. The PT-PK100-BCWP can be powered by PT-PK100-TXWP via this port. |
| ⑧ | FIRMWARE | Micro USB port, used for firmware update. Firmware update need auxiliary equipment, please contact with our customer service department for more details. |
Note: Pictures shown in this manual are for reference only.
Usage Precaution
- System should be installed in a clean environment, preferably at ambient temperature or within given working temperature range (see page 29, 30 & 31 for limits).
- All of the power switches, plugs, sockets and power cords should be insulated.
- All devices should be connected before power on.
System Diagram
Fire Alarm System
Projector
TCP/IP USB
CAT5e/6A Cable 30m
Smart Board
USB
IR RS232
Standby
Wireless Mic
RS232
Laptop Laptop Laptop
PT-PK100-TXWP PT-PK100-RX
PT-PK100-BCWP
Note: System Diagram shown in this manual are for reference only, more specific schemes depend on real devices.
Connect HDBT ports via straight-thru CAT5e/6 cable with TIA/EIAT568B standard terminations at both ends.
The distance is less than 30m (98ft) between HDBaseT Transmitter and HDBaseT Receiver.
PoC Connection
The system supports PoC, which allows several terminals share the same power supply and eliminates the need for extra power supply at the remote nodes.
Connect a DC24V 2.71A power adapter to the power port of HDBaseT Receiver, HDBaseT Transmitter and Control Panel can be energized synchronously with PoC solution, see the picture below:
CAT5e 6A Cable 30m/24V 2 71A.
USB Connection
HDBaseT Receiver has a USB port (FROM TOUCH SCREEN) to connect with Smart Board. When user make notes on smart board, HDBaseT Receiver will receive the signal from Smart Board via USB cable and send it back to HDMI signal source (PC), and then it will be transmitted to display. Please refer to the return path of USB signal as shown as below.
The special USB control cable is required if the connection distance is more than 4m/13ft between HDBaseT Receiver and Smart Board.
Projector
USB
CAT5e 6A Cable 30m/
Smart Board
USB
Laptop
IR Connection
Control Panel provides in-built IR sensor and HDBaseT Receiver provides an IR OUT port for IR Emitter to control far-end device from local.
In this educational system, put the IR remote of display close to in-built IR sensor of Control Panel, and put IR Emitter close to the far-end display, then the display can be controlled by IR remote based on IR pass-through function.
Projector
IR Signal
IR Signal
Standby
IR Signal
Laptop
RS232 Connection
HDBaseT Receiver provides an additional RS232 interface to connect with a display, and then control it by sending RS232 commands via GUI. Please refer to 4.3.3 Command Tab.
Projector
TCP/IP
CAT5e/6A Cable 30m
RS232
RS232
Laptop Laptop
IR Learning
IR learning function allows user to use the buttons of PT-PK100-BCWP Control Panel to displace some keys of IR remote which can control display or other devices. PT-PK100-BCWP Control Panel has two buttons: SOURCE and DISPLAY ON/OFF; On the other hand, the SOURCE button does not support IR learning function due to for switching input sources only.
- Enter IR Learning Mode Press “SOURCE” and “DISPLAY ON/OFF” buttons at the same time to enter IR learning mode. These two buttons will light up, and the DISPLAY ON and DISPLAY OFF LEDs will start to flash.
- Programming the DISPLAY ON and DISPLAY OFF Functions
- ① Press the “DISPLAY ON/OFF” button to choose DISPLAY ON or DISPLAY OFF button function, and its LED will lights blue. For example, press “DISPLAY ON/OFF” button to choose DISPLAY ON button function, and its LED lights blue.
- ② Press the corresponding key (such as power on key) on IR remote; meanwhile, put IR remote close to the IR sensor of Control Panel.
- ③ Once user successfully set up, the DISPLAY ON LED will flash 3 times.
- ④ Repeat the above all three steps to set another button function.
- Exit IR Learning Mode Press the “SOURCE” button to exit programming mode, and this button backlight will goes out.
- Apply IR learning function Press the “DISPLAY ON/OFF” button on control panel to turn on display, and then press this button again to turn off display.
Note: When the system in IR leaning mode, press the “SOURCE” button can exit.
If there is no operation for 60 seconds, the system will exit automatically.
The blue backlight of all buttons will go out while the system exits successfully.
GUI Control
The web browser control interface is an alternative method to control the system without having to interact with the Control Panel.
The default IP address of the PT-PK100 is 192.168.0.178. This can be changed in the Network settings by an administrator.
Type 192.168.0.178 in your browser, it will enter the log-in interface shown as below:
To change the settings of the web browser interface or program RS232 commands for the display, it requires log into the PT-PK100 as an administrator. The User Name is admin and the default Password is admin.
Device Control Screen
- HDMI&VGA Switch between HDMI and VGA.
- Display Turn the display on or off.
- System Turn the system on or off.
- Volume Mute and unmute audio sources. Volume may be changed by pressing the “+” or “-” buttons or by dragging the volume slider.
Note: When you use IPad to click the “+” or “-”, it is a normal phenomenon that the Mute button will shake.
To enter the configuration settings, click on the gear icon on the lower left corner of the Control interface.
Setting Tab
- Password Change the password for the admin and user login screen.
- Display Control Select Select whether the display will be controlled via IR or RS232.
- Display/Power Sync Select whether the display and system will be powered on and off simultaneously. This option is only active if the display is controlled via RS232.
- When the mode is ON, press the “DISPLAY ON/OFF” button on Control Panel to turn on/off the display and system concurrently.
- When the mode is OFF, press the “DISPLAY ON/OFF” button on Control Panel to turn on/off the display, or long-press it to power on/off system.
- I/O Mode Select Enable (N.O.)/ disable (N.C.) fire alarm signal input.
- Floor Rename the label at the control system.
- Label Rename the label at the top of the control screen.
- Audio Delay Sets up the audio delay to sync the audio with the video on the display. The delay time is 0 to 340 ms. Click the GO button to activate the new value.
- Save/Cancel Saves or cancels setting.
Command Tab (RS232 Display Control)
This tab defines the RS232 display control commands. If a display requires Hex commands, make sure the Hex box is checked.
- Display On Enter the RS232 command to turn on the display.
- Display Off Enter the RS232 command to turn off the display.
- Input Select Enter the RS232 command to switch to the input which is connected to the Receiver.
- Input Select Delay Enter the delay time in seconds between the Power On and Input Select commands. This delay may be between 1 and 100 seconds.
- Baud Rate Select the baud rate necessary to communicate with the display. Available baud rates are: 2400, 4800, 9600, 14400, 19200, 38400, 56000, 57600, and 115200 baud.
- Parity Select parity for RS232 communication.
- Command Ending Select the command ending after each RS232 command. Available command endings are: null, carriage return, line feed, carriage return and line feed.
- No Activity Timeout The system will enter standby, and the display will automatic shutdown when no signal input within the setup time.
- Save/Cancel Saves or cancels setting.
Note: Please refer to the display’s user manual for more command details.
Configuration Tab
- Output Resolution Supports 1024x768, 1280x720, 1280x800, 1360x768, 1600x1200, 1920x1080 or 1920x1200.
- FIRMWARE Copy update data to one U-disk, and then insert the U-disk into the FIRMWARE port on HDBaseT Transmitter, finally click “FIRMWARE” to start update procedure.
Network Tab
- DHCP/Static IP Select whether the system will use a static IP or will be provided an IP via DHCP.
- IP Address Enter the IP address for the system.
- Subnet Mask Enter the subnet mask for the system.
- Gateway Enter the gateway address for the system.
- Confirm/Cancel Saves or cancels setting.
GUI Update
Open a web browser and enter the IP address of the Receiver directed at port 100. If the IP address is at 192.168.0.178, enter 192.168.0.178:100 into the web browser. When prompted, enter the admin username and password (admin and admin by default). Once logged in, the following screen will be available.

Click the plus symbol next to Administration, then click on Upload Program to upload the new firmware.
Click the Choose File button and navigate to the web GUI update file. The web GUI update file will have Ralink in the file name. After the file is selected, click on Apply.

A confirmation dialog window will open to verify the new software will be uploaded to the device. The web page will appear to load for about 30 seconds while the web GUI software is being uploaded into the receiver. Once complete, the receiver will reboot.
Copy and Load Control Setting
The system IR or RS232 configuration can be copied to a USB thumb drive and loaded into additional systems or be saved as a backup.
- Copy Control Setting
- ① Insert a 4GB or smaller FAT32 formatted thumb drive into the CONFIG port on the front of the Control Panel.
- ② Long-press “SOURCE” on Control Panel for five seconds until all buttons start to flash.
- ③ Press “DISPLAY ON/OFF” on Control Panel, the button will light up while the copy is progress.
- ④ Remove the thumb drive from the CONFIG port once all buttons go dark.
- Load Control Setting
- ① Insert a 4GB or smaller FAT32 formatted thumb drive with saved configuration settings into the CONFIG port on the front of the Control Panel.
- ② Long-press “SOURCE” on Control Panel for five seconds until all buttons start to flash.
- ③ Press “SOURCE” on Control Panel, the button will light up while the upload is progress.
- ④ Remove the thumb drive from the CONFIG port once all buttons go dark.
PT-PK100-TXWP HDBaseT Transmitter / PT-PK100-RX HDBaseT Receiver
FIRMWARE
RESET
LINK
SOURCE SELECT
VGA IN HDMI IN
TO PC
AUDIO IN
HDMI
PoC IN
HDBT OUT
RS232
POWER
VGA
151.00 mm
80.00 mm
70.00 mm
60.00 mm
100.00 mm
48.80 mm
44.20 mm
4- 4.5 8x90°
2-M3 2- 3.5
ON LINK HDCPFIRMWARE
250 mm(820ft)
31 mm(102ft)
130 mm(426ft)
Panel Drawing – PT-PK100-BCWP Control Panel
POWER
RS232
CONFIGIR
VOLUME
VGA
HDMI
MIC
SOURCE
DISPLAY ON
DISPLAY OFF
SOURCE DISPLAY
ON OFF
FIRMWARE
80 mm (262ft)
80 mm (262ft)
60 mm(196ft)
48 mm(157ft)
37 mm(121ft)
34 mm(112ft)
PT-PK100-TXWP HDBaseT Transmitter
| Category | Specification |
|---|---|
| Video & Audio | |
| Input Port | (1) HDMI; (1) VGA; (1) AUDIO IN |
| Input Connector | (1) 19-pin Type A HDMI female; (1) DB15 VGA female; (1) 3.5mm mini jack |
| Output Port | (1) PoC IN/HDBT OUT; (1) POWER/RS232 |
| Output Connector | (2) RJ45 |
| Transmission Mode | HDBaseT |
| Control | |
| Control Port | (1) To PC; (1) FIRMWARE |
| Control Connector | (1) USB-B; (1) Micro USB |
| General | |
| Input Resolution | Up to 1080p @ 60Hz |
| Output Resolution | 1024x768, 1280x720, 1280x800, 1360x768, 1600x1200, 1920x1080, or 1920x1200 can be selected. |
| Deep Color | 24-Bit at 1920x1080(24/25/30/50/60Hz)4:4:4; 48-Bit at 1920x1080(50/60Hz)4:4:4 |
| Signal Extension | Up to 30 meters @ 1080p/60 via Cat5e/6a cable |
| Bandwidth | 10.2Gbps |
| HDMI Standard | HDMI 1.3 & HDCP 1.4 |
| Operation Temperature | 0 ~ +40℃ (+32℉~ +104℉) |
| Storage Temperature | -10 ~ +55℃ (+14℉~ +131℉) |
| Relative Humidity | 10% ~ 90% |
| Dimension (W*H*D) | 151mm x 80mm x 47mm (495ft x 262ft x 154ft) |
| Net Weight | 268g |
Specification – PT-PK100-RX HDBaseT Receiver
| Category | Specification |
|---|---|
| Video | |
| Input Port | (1) HDBT+ Power |
| Input Connector | (1) RJ45 |
| Output Port | (1) HDMI |
| Output Connector | (1) 19-pin Type A HDMI female |
| Audio | |
| Input | (1) MIC |
| Input Connector | (1) 3-pin pluggable terminal block |
| Output | (1) amplifier (2x20Watt@4Ω); (1) analog audio ( LINE OUT) |
| Output Connector | (1) 4-pin pluggable terminal block; (1) 3-pin pluggable terminal block |
| Control | |
| Control Port | (1) FROM TOUCH SCREEN; (1) IR OUT; (1) RS232; (1) TCP/IP; (1) REMOTE MUTE |
| Control Connector | (1) USB-A; (1) 3.5mm mini jack; (1) 3-pin pluggable terminal block; (1) RJ45; (1) 2-pin pluggable terminal block |
| General | |
| Resolution | Up to 1080p @ 60Hz |
| Deep Color | 24-Bit at 1920x1080(24/25/30/50/60Hz)4:4:4; 48-Bit at 1920x1080(50/60Hz)4:4:4 |
| Signal Extension | Up to 30 meters @1080p/60 via Cat5e/6a cable. |
| Bandwidth | 10.2Gbps |
| HDMI Standard | HDMI 1.3 & HDCP 1.4 |
| Power Supply | Input:100V~240V AC; Output: DC24V 2.71A |
Specification – PT-PK100-BCWP Control Panel
| Category | Specification |
|---|---|
| Port | |
| Program Port | (1) Micro USB |
| Output Port | (1) RS232+Power |
| Others | (1) Knob; (1) buttons(ON,OFF,HDMI,VGA); (1) IR in-built sensor |
| General | |
| Operation Temperature | 0 ~ +40℃ (+32℉~ +104℉) |
| Storage Temperature | -10 ~ +55℃ (+14℉~ +131℉) |
| Relative Humidity | 10% ~ 90% |
| Dimension (W*H*D) | 80mm x80mm x 37mm (262ft x 262ft x 121ft) |
| Net Weight | 124g |
| General | |
| Power consumption | 55w (Max) |
| Operation Temperature | 0 ~ +40℃ (+32℉~ +104℉) |
| Storage Temperature | -10 ~ +55℃ (+14℉~ +131℉) |
| Relative Humidity | 10% ~ 90% |
| Dimension (W*H*D) | 250mm x 31mm x 130mm (820ft x 102ft x 426ft) |
| Net Weight | 682g |
Troubleshooting & Maintenance
| Problems | Potential Causes | Solutions |
|---|---|---|
| No reaction to any operation, power indicator is off | Haven’t been powered on. | Insert power adapter to the receiver. |
| The poor quality of network cable. | CAT5e/6a or better cable recommended. | |
| POWER indicator doesn’t work or no respond to any operation | Loose or failed power cord connection | Ensure the power cord connection is good. |
| Color lose or poor picture quality | Signal loss caused by long transmission distance beyond effective value. | Make sure the connecting cable is within 30m (98ft) and of good quality. |
| Bad quality of the HDMI cable. | Ensure the HDMI cables used at source, transmitter, receiver and display are properly connected and are of good quality. | |
| HDMI cables are too long to transmit high-resolution HDMI signal successfully. | Shorten the length of HDMI cables. | |
| No video output | Communication cables has no connection or bad connection. | Recheck all cables and ports. |
| The display that you use is incompatible with this device. | Mainstream display recommended. | |
| No audio output | Input source and output device are connected to the wrong ports. | Ensure input source and output device are connected correctly. |
| Audio output device doesn’t support the audio format. | Change for other output devices that support the audio formats listed in Specifications. | |
| Unable to login to GUI | The PC’s network segment has not been modified. | The PC’s network segment need to be set as the same as the system’s. |
If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.
After-Sales Service
If there appear some problems when running the product, please check and deal with the problems referring to this user manual. Any transport costs are borne by the users during the warranty.
- Product Limited Warranty: The product will be free from defects in materials and workmanship for two years (The purchase invoice shall prevail). Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty service.
- What the warranty does not cover (servicing available for a fee):
- Warranty expiration.
- Factory applied serial number has been altered or removed from the product.
- Damage, deterioration or malfunction caused by:
- Normal wear and tear.
- Use of supplies or parts not meeting our specifications.
- No certificate or invoice as the proof of warranty.
- The product model showed on the warranty card does not match with the model of the product for repairing or had been altered.
- Damage caused by force majeure.
- Servicing not authorized by distributor.
- Any other causes which does not relate to a product defect.
- Delivery, installation or labor charges for installation or setup of the product.
- Technical Support: For any questions or problems, contact your distributor or reseller and tell them the respective product name and version, the detailed failure situation as well as the formation of the cases.
Asking for Assistance
Technical Support:
Phone: +49 5971 800299 - 0
Fax: +49 5971 800299 – 99
Technical Support Hours:
8:30 AM to 5:00 PM Monday thru Thursday
8:30 AM to 4:00 PM Friday
Write to:
PureLink GmbH
Von-Liebig-Straße 10
D - 48432 Rheine
www.purelink.de
info@purelink.de
Legal & Compliance
Product identification
Model: PT-PK100 – manual version 1.0
Trademarks and disclaimer
Product model and logo are trademarks. All other company and product names mentioned are trademarks of their respective owners. All rights reserved. No part of this publication may be copied or reproduced without prior written permission. We reserve the right to make changes to the device, packaging or manual and accept no liability for misprints.
FCC
Statement This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. It has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation.
Disposal of electrical and electronic equipment
WEEE reg. no.: DE 93847290
The crossed-out wheelie bin symbol on the product, packaging or in this manual means that electrical and electronic equipment must not be disposed of with household waste at the end of its life. Hand in old devices free of charge at a public collection point or return them to a distributor obliged to take them back. Remove batteries and lamps that can be removed without destroying the device before handing it in, and delete any personal data stored on the device. Details are regulated by national law. By returning old devices you help protect the environment.
Packaging
Dispose of packaging separately by material (paper/cardboard, plastics) via the local collection systems. Keep packaging material away from children – risk of suffocation. Packaging register LUCID: DE5958616449295.
