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PureTools - Scaler Switcher 4x1, 4K, HDBT Output
Discontinued

PT-PSW-41RS

PureTools - Scaler Switcher 4x1, 4K, HDBT Output

PureTools - Scaler Switcher 4x1, 4K, HDBT Output.

ManualControl (TCP/IP)FAQSpecificationsFirmwareCE
Chapter 1 of 25

Safety precautions

To insure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.

  • Unpack the equipment carefully and save the original box and packing material for possible future shipment
  • Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
  • Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
  • Using supplies or parts not meeting the products’ specifications may cause damage, deterioration or malfunction.
  • Refer all servicing to qualified service personnel.
  • To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.
  • Do not put any heavy items on the extension cable in case of extrusion.
  • Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards.
  • Install the device in a place with fine ventilation to avoid damage caused by overheat.
  • Keep the module away from liquids.
  • Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.
  • Do not twist or pull by force ends of the optical cable. It can cause malfunction.
  • Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
  • Unplug the power cord when left unused for a long period of time.
  • Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.
Chapter 2 of 25

Introduction to PT-PSW-41RS

The PT-PSW-41RS with Extension is a compact mini scaler switcher with 4 video inputs (1 HDMI, 1 DP, 1 DVI, and 1 VGA). As the VGA input supports VGA, YPbPr and C-video, so the scaler switcher works with multiple video signals.
This product scales and switches any video signal to HDBaseT output (supports PoH and connects to a Video Extender-HDBaseT Receiver, up to a maximum transmission distance of 100 meters 4K ultra HD). With (1) IR IN and (1) RS232, the IR and RS232 signals can be transmitted between the Scaler Switcher and HDBaseT Receiver.

Chapter 3 of 25

Feature

  • Compact 4x1 multi-format switcher with 4 video inputs 1 HDMI, 1 DP, 1 DVI, 1 VGA), 1 auxiliary audio input mirrored to the VGA/DVI input and 1 Dual-Mono analog audio output.
  • Compliant with HDCP2.2.
  • Switches HDMI/DP/DVI/VGA input signals to HDBaseT output.
  • Scales to 6 different resolutions, DVI/VGA to HDBaseT output - Output resolution selectable to assure preferred output. Support various output resolution, such as 1024×768, 1280×720, 1280×800, 1360×768, 1600x1200, 1920×1080 (default, can be chosen via commands or IR remote), 1920×1200.
  • Support HDBT2.0, transmit 4Kx2K signal up to 100m via single CAT5e/CAT6 cable.
  • Controlled via Front-panel button, IR and bi-directional RS232.
  • Controlled via Dry Contact.
  • Support advanced EDID Management.
  • Two input switching modes: auto-switching or manual-switching.
  • Intuitive indicator for power connect states, source selection, and switching mode selection.
  • DVI video supports digital signal, VGA, YPbPr, C-video.
  • VGA video supports C-video, YPbPr and VGA.
  • Features a USB port for Firmware upgrades.
  • Compact design for easy operation, works in a variety of applications from security monitoring, conference rooms, classrooms, control center and smart homes.
  • Features off memory for reliable operation - input and output mapping is automatically stored and recalled when the unit is powered on and off and in the event of a power outage.
  • Supports hot plug.
Chapter 4 of 25

Package List

  • 1 x PT-PSW-41RS
  • 2 x Mounting Ears
  • 4 x Screws
  • 4 x Plastic Cushions
  • 1 x IR Receiver (with carrier wave)
  • 1 x IR Remote (Cell battery is not included)
  • 2 x 3-pin Phoenix Connectors
  • 1 x Power Adapter (DC12V 2A)
  • 1 x User Manual

Note: Confirm if the product and the accessories are all included, if not, please contact with your dealers.

Chapter 5 of 25

Front Panel

  1. Indicators: Power: Lights red when power is on, turns green in standby mode. LINK: Lights green when the Scaler Switcher and HDBaseT Receiver are successfully communicating via shielded category 5e or greater cabling HDMI: HDMI Activity LED DP: DisplayPort Activity LED DVI: DVI Activity LED VGA: VGA Activity LED AUTO: Auto-Switching Mode LED
  2. FW(USB Port): Connects to a USB flash drive or other storage device to update the system firmware. Please contact with our after-sales department for more details.
  3. PoH Mode Switcher ON: Enable PoH function. The far-end HDBaseT Receiver are powered by the Scaler Switcher 48VDC by PoH technology. OFF: Disable PoH function.

LINK HDMI DP DVI VGA AUTO FW
ON / OFF
PoH SOURCE/AUTO
1 2 3 4

  1. Source selection button / Switching mode selection button Used as a video source selection button, press to select one source, press again to select next source, switching sequentially between HDMI, DP, DVI and VGA. Used as a switching mode selection button, press and hold for 3 seconds or more to enter auto-switching mode, the auto LED turn green and keep on. Press and hold for 3 seconds or more again to enter manual-switching mode.
Chapter 6 of 25

Rear Panel

  1. OUTPUTS: HDBT/PoH: HDBaseT output, support PoH. AUDIO: Dual-Mono analog audio output port, the audio comes from the input audio corresponding to the selected video source.
  2. INPUTS Video inputs: 1 HDMI, 1 DP, 1 DVI and 1 VGA source input ports. VGA port support YPbPr, C-video, and VGA format. Factory default is VGA format. Audio input: 1 3.5mm stereo audio source input port, provide external audio input for DVI/VGA video signal, switched following the corresponding DVI/VGA video input.
  3. SIG 5V 3-pin phoenix connector, connect with a reset button to be used as a video source selection button.

PoH
DPL R
AUDIO
OUTPUT
HDMI
INTPUTS
SIG 5V
HDBT
1 2 3 4 5 6

  1. IR IN: Connects with IR receiver (with carrier wave only), to receive IR signal send by the IR remote to control this Scaler Switcher or far-end third-party device connected to the HDBaseT Receiver.
  2. RS232: Serial control port, DB9 connector, connect with a control device (such as a computer) to control the Scaler Switcher or other devices connected with HDBaseT Receiver.
  3. DC 12V: Power port, connect with DC12V power adapter.
Chapter 7 of 25

Usage Precaution

  • Verify all components included with the product are present before installation
  • System should be installed in a clean environment, preferably at ambient temperature or within given working temperature range (see page 22 for limits).
  • If the product will be permanently mounted to a surface, attach the included mounting ears with the supplied screws.
  • If the products will be sitting on a shelf, attach the included Plastic cushions to the bottom of the unit.
  • All of the power switches, plugs, sockets and power cords should be insulated and safe.
  • Turn off power and disconnect the audio/video equipment by following the manufacturer’s instructions.
Chapter 8 of 25

System Diagram

Chapter 9 of 25

Connection Procedure

  1. Connect a HDMI source device to the HDMI Input port with HDMI signal cable.
  2. Connect a DisplayPort source device to the DP Input port with DisplayPort signal cable.
  3. Connect a DVI source device to the DVI Input port with DVI signal cable.
  1. Connect a VGA source device to the VGA Input port with VGA signal cable.
  2. Connect the audio source device to the 3.5mm stereo audio source input port with audio cable.
  3. Connect an HDBaseT Receiver to the HDBT output port with twisted pair.
  4. Connect a speaker, headphone, or amplifier to the Dual-Mono analog audio output port.

Tx Rx H DPL R AUDIO OUTPUT HDMI INTPUTS SIG 5V HDMI: DP: DVI: VGA: Audio: HDBT: Control:Apple TV Mac Book DVD Laptop TV Button IR Receiver Central Control System Remote SpeakerrPT-HDBT-702-RX

  1. Connect a reset button to the SIG 5V port as needed, the button can be used as a video source selector.
  2. Connect the included IR Receiver to the IR IN port, the Switcher can be controlled through the IR remote. While connect an IR Emitter to the IR OUT port of HDBaseT port, the third party device connected to HDBaseT Receiver also can be controlled via IR remote.
  3. Connect control device (e.g. PC) to the RS232 port of the Scaler Switcher or HDBaseT Receiver (bi-directional RS232 control, either end is available). The Scaler Switcher can be control by sending RS232 commands via PC.
  4. Connect DC12V power adaptor to the power port (HDBaseT Receiver is able to get power from the Scaler Switcher with PoH function).

Note: The Scaler Switcher supports unidirectional PoH, i.e., If the power adapter is connecting with the Switcher, HDBaseT Receiver can be powered through HDBT port; but when the power adapter is connecting with HDBaseT Receiver, the Switcher cannot be powered by the HDBaseT Receiver.

Chapter 10 of 25

3.2 System Diagram / 3.3 Connection Procedure

  1. Connect a HDMI source device to the HDMI Input port with HDMI signal cable.
  2. Connect a DisplayPort source device to the DP Input port with DisplayPort signal cable.
  3. Connect a DVI source device to the DVI Input port with DVI signal cable.
  1. Connect a VGA source device to the VGA Input port with VGA signal cable.
  2. Connect the audio source device to the 3.5mm stereo audio source input port with audio cable.
  3. Connect an HDBaseT Receiver to the HDBT output port with twisted pair.
  4. Connect a speaker, headphone, or amplifier to the Dual-Mono analog audio output port.

Tx Rx H DPL R AUDIO OUTPUT HDMI INTPUTS SIG 5V HDMI: DP: DVI: VGA: Audio: HDBT: Control: Apple TV Mac Book DVD Laptop TV Button IR Receiver Central Control System Remote SpeakerrPT-HDBT-702-RX

Chapter 11 of 25

Application

The Scaler Switcher has a good application in various occasions, such as computer realm, monitoring, conference room, big screen displaying, television education, command & control center and smart home etc.

Chapter 12 of 25

Button Control

Front panel buttons can be used for source selections, there are 4 sources for choose in total, including HDMI, DP, DVI, VGA. Video signals support auto-switching and manual switching (factory default).

Manual Switching

Press to SOURCE/AUTO button select one source, press again to select next source, switching sequentially between HDMI, DP, DVI and VGA.

Auto Switching

Press and hold for SOURCE/AUTO button for 3 seconds or more to enter in auto-switching mode. In this mode, the Scaler Switcher will follow these rules to select input source automatically.

  • New input: Once detecting a new input signal, the Scaler Switcher would switch to this new signal automatically.
  • Rebooting device: The Scaler Switcher have the ability to save the last configuration before losing power. If the last switching mode is auto-switching, once rebooted, the Scaler Switcher will automatically enter auto-switching mode, and then detect all inputs and memorize their connection status for future rebooting using. If the last displayed signal is still available, the unit will output the signal. If not, the unit will detect all the inputs signals with priority from HDMI to VGA. When detected the first signal, it will transfer to output.
  • Signal removing: Once removing the current display signal, the Scaler Switcher will detect all input signals with priority from HDMI to VGA. When detected the first signal, it will transfer to output.

Note: In manual-switching mode, if you set the signal format of VGA/DVI input to C-video or YPbPr, the system will not be able to enter Auto-switching mode.In auto-switching mode, if the signal format of DVI input is C-video/YPbPr, the Scaler Switcher can’t detect the DVI input, the command 50686% should be sent via PC to convert C-video/YPbPr into digital signal format, and then the Scaler Switcher will enterIn auto-switching mode, select input source via front panel button is not available, but RS232 command and IR remote are able to switch mode.

Chapter 13 of 25

IR Control

Control the Scaler Switcher

  1. Connect IR Receiver to IR IN port.
  2. Send command 50782% (IR Mode 2, factory default) via RS232 communication software, the Scaler Switcher can be controlled by using IR remote. Here is the brief introduction for IR remote of this Scaler Switcher.
  • ① Standby button: Enter/ exit standby mode
  • ② Input channel selection buttons: Select video source via pressing corresponding button (audio switched following the corresponding DVI/VGA).
  • ③ Auto button: Enter/Exit auto-switching mode.
  • ④ Resolution selection buttons: Select output resolution for DVI/VGA input by pressing corresponding button,including 1024×768, 1280×720, 1280×800, 1360×768, 1920×1080 (default, ), 1920×1200.

Standby HDMI DP DVI AUTO VGA INPUTS 4x1 Scaler Switcher DVI/VGA RESOLUTION 1024x768 1280x720 1280x800 1360x768 1920x1080 1920x1200# 1 # 2 # 3 # 4

Control the Third-Party Device

  1. Connect IR emitter to the IR OUT port of HDBaseT Receiver.
  2. Send command 50781% (IR mode 1) via RS232 communication software, the far-end display device (such as HDTV) can be controlled locally by using its IR remote.

Tx Rx DC 12VIR IN IR OUT RS232SPDIF INHDMI OUTHDBT IN/PoHETHERNET DVD IR Remote HDBaseT Receiver HDTV PoH L R AUDIO OUTPUT HDBT DPHDMI INTPUTS SIG 5V

Chapter 14 of 25

RS232 Control

The Scaler Switcher and the far-end third-party RS232 device can be controlled by sending RS232 commands via control PC. When to control a third-party RS232 device, the baud rate of this device should be 2400, 4800, 9600, 19200, 38400, 57600 or 115200.

Control the Scaler Switcher

The Scaler Switcher can be control via RS232 commands, and the connection solution show as below: Control Scaler Switcher

RS232 Control Software

  • Installation Copy the control software file to the PC.
  • Uninstallation Delete all the control software files in corresponding file path.

Basic Settings: First to connect the Scaler Switcher with all input devices and output devices needed, then to connect it with a computer which is installed with RS232 control software. Double-click the software icon to run this software.

PoH L R AUDIO OUTPUT HDBT DPHDMI INTPUTS SIG 5V PC

Here we take the software CommWatch.exe as example. The icon is showed as below: The interface of the control software is showed as below:

Please set the parameters of COM number, bound rate, data bit, stop bit and the parity bit correctly, and then you are able to send command in Command Sending Area.

  • Parameter Configuration area
  • Monitoring area, indicates if the command sent works.
  • Command Sending area

RS232 Command

CommandFunctionFeedback Example
50701%Switch to HDMI inputSwitch to HDMI
50702%Switch to DP inputSwitch to DP
50703%Switch to DVI inputSwitch to DVI
50704%Switch to VGA inputSwitch to VGA
50680%Convert into VGA signal format for VGA inputInput VGA Set & Switch to VGA 1
50681%Convert into YPbPr signal format for VGA inputInput VGA Set & Switch to YPbPr 1
50682%Convert into C-video signal format for VGA inputInput VGA Set & Switch to AV 1
50683%Convert into VGA signal format for DVI inputInput DVI Set & Switch to VGA 2
50684%Convert into YPbPr signal format for DVI inputInput DVI Set & Switch to YPbPr 2
50685%Convert into C-video signal format for DVI inputInput DVI Set & Switch to AV 2
50686%Convert into digital signal format for DVI inputInput DVI Set & Switch to Digital
50770%Enable auto-switchingAuto Switching
50771%Disable auto-switchingManual Switching
CommandFunctionFeedback Example
50708%Select the embedded audio as DVI audio inputDVI Audio from Embedded
50709%Select the external audio as DVI audio inputDVI Audio from Embedded
CommandFunctionFeedback Example
50619%Set the output resolution to 1360x768 HDResolution: 1360x768
50620%Set the output resolution to 1920X1200 WUXGAResolution: 1920x1200
50621%Set the output resolution to 1600X1200 UXGAResolution: 1600x1200
50626%Set the output resolution to 1024X768 XGAResolution: 1024x768
50627%Set the output resolution to 1280X720 720PResolution: 1280x720
50628%Change the resolution to 1280X800 WXGAResolution: 1280x800
50629%Set the output resolution to 1920X1080 1080PResolution: 1920x1080
CommandFunctionFeedback Example
50779%RS232 control mode 1: Control the far-end third-party device by sending RS232 commands via PC,RS232 Mode 1: Enable RS232 Control Remote
50780%RS232 control mode 2: Control the Scaler Switcher by sending RS232 commands via PC.RS232 Mode 2: Disable RS232 Control Remote
50781%IR control mode 1:Control the far-end third-party device by using its IR remote.IR Mode 1:IR Control Remote
50782%IR control mode 2: Control the Scaler Switcher by using IR remote.IR Mode 2:IR Control Scaler
CommandFunctionFeedback Example
50772%EDID pass-through modeEDID:bypass mode
50773%EDID 1080P 2PCMEDID:1080P&PCM 2ch
50774%EDID 1080P 5.1EDID:1080P&5.1ch
50775%EDID 1080P3D 5.1EDID:1080P3d&5.1ch
50776%EDID 1080I 2PCMEDID:1080i&PCM 2ch
50777%EDID 4K*2K 2PCMEDID:4K&PCM 2ch
Chapter 15 of 25

Image Setup Commands

CommandFunctionFeedback Example
502xx%Set the brightness to xx.Brightness: xx (xx=00~99)
503xx%Set the contrast to xx.Contrast: xx (xx=00~99)
504xx%Set the saturation to xx.Saturation: xx (xx=00~99)
505xx%Set the sharpness to xx.Sharpness: xx (xx=00~99)
50606%Auto-adjust the input parameter for VGA signalVGA Input Auto
50607%Adjust the color temperatureColor Temperature: xx (xx= Cool/ Medium/ Warm/ User.)
50608%Set the aspect ratioAspect Ratio: xx (xx= 16:9/ 4:3/auto
50614%Set the picture modePicture Mode: xx (xx= dynamic/standard/ mild/ user)
Chapter 16 of 25

Image adjustment Commands

CommandFunctionFeedback Example
50678%Enable screen output adjustingEnter Output Position Adjust
50679%Disable screen output adjustingExit Output Position Adjust
50670%Move the image to leftOutput Position Adjust X xx
50671%Move the image to rightOutput Position Adjust X xx
50672%Move the image upOutput Position Adjust Y XX
50673%Move the image downOutput Position Adjust Y xx
50674%Stretch left from left side (increase image width)Output Width Adjust xx
Chapter 17 of 25

Image adjustment Commands

CommandFunctionFeedback Example
50675%Pull right from left side (decrease image width)Output Width Adjust xx
50676%Stretch upwards from bottom side (decrease image height)Output Height Adjust xx
50677%Stretch downwards from bottom side (increase image height)Output Height Adjust xx
50705%Change the horizontal polarity to the oppositeHpolarity:0/1
50706%Change the vertical polarity to the oppositeVpolarity:0/1
Chapter 18 of 25

Inquire Commands

CommandFunctionFeedback Example
50631%Check the current input sourceInput: xx (xx= HDMI/ DP/ DVI/ VGA)
50632%Check the output resolutionResolution: xx (xx=1920×1200/1920×1080/1360×768/1280×800/ 1280×720/ 1024×768)
50633%Check the image modePicture Mode: xx (xx= Dynamic/Standard/ Mild/ User)
50635%Check the image aspect ratioAspect Ratio: xx (xx= 16:9/ 4:3/auto)
50636%Check the brightnessBrightness: xx (xx=00~99)
50637%Check the contrastContrast: xx (xx=00~99)
50638%Check the saturationSaturation: xx (xx=00~99)
50639%Check sharpnessSharpness: xx (xx=00~99)
50640%Check the color temperatureColor Temperature: xx (XX= Cool/ Medium/ Warm/ User.)
Chapter 19 of 25

Inquire Commands

CommandFunctionFeedback Example
50778%Check the EDIDEDID: xx (xx=1080P&PCM 2ch/1080P&5.1ch/1080P3d&5.1ch/4K&PCM 2ch)
50793%Check the HDCP statusHDCP Off/ HDCP On/ HDCP Active
50707%Check the current output resolution and polarity.1920x1080 Hpolarity:1/0 Vpolarity:0/1
50699%Check the firmware versionVersion Vx.x.x (x=0~9)
Chapter 20 of 25

System Commands

CommandFunctionFeedback Example
50697%Wake up or let this device go into standby mode.STANDBY. /PWON.
50698%Software updating
50617%Restore the factory default settings

Note: When HDCP is set to active, whether output source is with HDCP depends on input source. If the input source is with HDCP, so is the output and vice versa.Screen output adjusting avails only when the screen output adjusting is on. Send command 50678% to turn on.

Control the Third-Party Device

Firstly, following the below connection solution to build control system.
Secondly, send command 50779% via RS232 communication software.
Lastly, send the right command of the third-party device.

Chapter 21 of 25

Specification

I/O Connections

PortDetails
HDM InputOne(1) Type A receptacle
DP InputOne(1) Type A DisplayPort
DVI InputOne(1) Type DVI-I female receptacle
VGA InputOne(1) HD-15 female receptacle
External Audio InputOne(1) 3.5mm TRS jack
HDBaseT OutputOne(1) RJ45 receptacle
Audio OutputOne(1) 3-pin phoenix connector
IR InputOne(1) 3.5mm TRS jack
RS232 ControlOne(1) DB9 female receptacle
External button Control (SIG 5V)One(1) 3-pin phoenix connector
Button Control(Front Panel)One(1) button in total
PoH Mode SwitcherOne(1) 2-position slider switch
Firmware UpdateOne(1) USB receptacle
DC 12V PowerOne(1) Locking Barrel(5.5mm outside diameter, 2.1mm inside diameter)
Video PerformanceDVI/VGA Scaling Resolutions: 1920x1200@60Hz, 1920x1080@60Hz, 1600x1200,1360x768@60Hz, 1280x800@60Hz, 1280x720@60Hz, 1024x768@60Hz.
Maximum Pixel Clock340MHz
BandwidthHDMI:10.2Gbps(3.4Gbps per color); C-Video:150MHz; YPbPr: 170MHz; VGA: 375MHz
HDMI ComplianceHDMI1.4, HDCP2.2

Video Performance

ParameterSpecification
Impedance75Ω
Gain0 db
Input DDC Signal5.0 volts p-p (TTL)
Input Video Signal0.5 to 1.0 volts p-p

Audio Performance

ParameterSpecification
HDMI Embedded AudioPCM, Dolby Digital, DTS, DTS-HD
External Audio Signal1 stereo audio input for DVI/VGA
Audio output signal1 Dual-mono analog stereo audio
Stereo Channel Separation>80dB @ 1kHz
Frequency Response20Hz~20K Hz
Common Mode Rejection Ratio (CMRR)>90 dB at 20 Hz ~ 20 kHz

General

ParameterSpecification
Transmission Distance4K/UHD@60Hz≤100m(Cat6)
EnclosurePainted aluminum
Dimensions (W x H x D)280mm x 30mm x 100mm
Weight514g
Operating Temperature0° ~ +50° C
Relative Humidity10% ~ 90%
Maximum Power Consumption14W
Power SupplyDC 12V 2A
ESD Protection15KV
RegulatoryCE, FCC
Chapter 22 of 25

Panel Drawing

280 mm
100 mm
30 mm

Chapter 23 of 25

Troubleshooting & Maintenance

ProblemsCausesSolutions
Output image with snowflake.Bad quality of the connecting cableTry another high quality cable.
Fail or loose connectionMake sure the connection is good.
No output image when switching.No signal at the input / output endCheck with oscilloscope or multimeter if there is any signal at the input/ output end.
Fail or loose connectionMake sure the connection is good.
The switcher is brokenSend it to authorized dealer for repairing.
POWER indicator doesn’t work or no respond to any operation.Fail connection of power cord.Make sure the power cord connection is good.
EDID management does not work normally.The HDMI cable is broken at the output end.Change for another HDMI cable which is in good working condition.
There is a blank screen on the display when switching.The display does not support the resolution of the video source.Switch again. Manage the EDID data manually to make the resolution of the video source automatically compliant with the output resolution.

Note: If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.

Chapter 24 of 25

After-Sales Service

If there appear some problems when running the product, please check and deal with the problems referring to this user manual. Any transport costs are borne by the users during the warranty.

  1. Product Limited Warranty: This product will be free from defects in materials and workmanship for two years (The purchase invoice shall prevail). Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty service.
  2. What the warranty does not cover (servicing available for a fee): Warranty expiration. Factory applied serial number has been altered or removed from the product. Damage, deterioration or malfunction caused by: Normal wear and tear. Use of supplies or parts not meeting our specifications. No certificate or invoice as the proof of warranty. The product model showed on the warranty card does not match with the model of the product for repairing or had been altered. Damage caused by force majeure. Servicing not authorized by distributor. Any other causes which does not relate to a product defect. Delivery, installation or labor charges for installation or setup of the product.
  3. Technical Support: For any questions or problems, contact your distributor or reseller and tell them the respective product name and version, the detailed failure situation as well as the formation of the cases.

Asking for Assistance

Technical Support

  • Phone: +49 5971 800299 - 0
  • Fax: +49 5971 800299 – 99
  • Technical Support Hours: 8:30 AM to 5:00 PM Monday thru Thursday; 8:30 AM to 4:00 PM Friday
  • Write to: PureLink GmbH, Von-Liebig-Straße 10, D - 48432 Rheine
  • www.purelink.de
  • info@purelink.de
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