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4x4 4K 18Gbps HDMI Matrix with Scaler and Audio Matrix
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PT-MA-HD44DA

4x4 4K 18Gbps HDMI Matrix with Scaler and Audio Matrix

The PT-MA-HD44DA is a professional 4x4 HDMI 2.0 matrix switcher with support for switching 4 HDMI inputs to 4 HDMI outputs, designed for HDMI 2.0 and HDCP2.3 compliant signals and resolutions up to UltraHD 4K 60Hz …

ManualControl (TCP/IP)FirmwareCE declaration ↗
Chapter 1 of 31

Safety precautions

To ensure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.

  • Unpack the equipment carefully and save the original box and packing material for possible future shipment
  • Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
  • Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
  • Using supplies or parts not meeting the products’ specifications may cause damage, deterioration or malfunction.
  • Refer all servicing to qualified service personnel.
  • To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.
  • Do not put any heavy items on the extension cable in case of protrusion.
  • Do not remove the housing of the device as opening or removing the housing may expose you to dangerous voltage or other hazards.
  • Install the device in a place with sufficient ventilation to avoid damage caused by overheat.
  • Keep the module away from liquids.
  • Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.
  • Do not twist or pull by force ends of the optical cable. It can cause malfunction.
  • Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
  • Unplug the power cord when left unused for a long period of time.
  • Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.
Chapter 2 of 31

Product Introduction

The PT-MA-HD44DA is a professional 4x4 HDMI 2.0 Matrix Switcher with Audio Matrix. It includes 4 HDMI inputs, 4 HDMI outputs and the last two outputs with down-scaling function, which is designed for switching two HDMI2.0 and HDCP2.3 compliant signals. It also features 4 SPDIF and 4 analog audio outputs for audio matrix. It features comprehensive EDID management and advanced HDCP handing to ensure maximum functionality with a wide range of video sources. It not only supports bi-directional IR, RS232 extension but also has IR, RS232, and TCP/IP control options.

Chapter 3 of 31

Features

  • 4x4 HDMI 2.0 Matrix Switcher.
  • Supports 4K/60 4:4:4, HDR, HDCP2.3 compliant.
  • Audio Matrix, audio out can be de-embedded from arbitrary input or output.
  • Individual volume adjustment on each L+R output.
  • Supports 4K to 1080p down-scaling up to 2 outputs.
  • HDMI out provides 2.5W to power Active Optical Cable (AoC).
  • HDMI Output support up to 5V500mA for AoC cable.
  • Controllable by front panel, IR, RS232 and TCP/IP.
Chapter 4 of 31

Package List

  • 1x PT-MA-HD44DA
  • 1x Power Adaptor (24V DC 1.25A)
  • 2x Mounting Ears with 6 Screws
  • 4x Plastic Cushions
  • 1x IR Remote
  • 1x IR Receiver
  • 1x User Manual

Note: Please contact your distributor immediately if any damage or defect in the components is found.

Chapter 5 of 31

Specification

Video
Video Input (4) HDMI
Video Input Connector (4) Type-A female HDMI
Video input Video Resolution Up to 4K@60Hz 4:4:4
Video Output (4) HDMI
Video Output Connector (4) Type-A female HDMI,
Video output Video Resolution Up to 4K@60Hz 4:4:4
HDMI Output Supports up to 5V500mA for AoC cable
HDMI Version Up to 2.0
HDCP Version Up to 2.3
HDMI Audio Signal LPCM 7.1 audio, Dolby Atmos® , Dolby® TrueHD, Dolby Digital® Plus, DTS:X™ and DTS-HD® Master Audio™ pass-through.
Digital Audio Output
Output (4) Digital SPDIF audio
Output Connector (4) Toslink connector
Digital SPDIF Audio Format Supports PCM, Dolby Digital, DTS, DTS-HD
Frequency Response 20Hz to 20KHz, ±1dB
Max Output level ±0.05dBFS
THD+N < 0.05%, 20Hz – 20KHz bandwidth, 1KHz sine at 0dBFS level (or max level)
SNR > 90dB, 20Hz-20KHz bandwidth
Crosstalk Isolation < -70 dB, 10KHz sine at 0dBFS level (or max level before clipping)
Noise -90dB
Analog Audio Output
Output (4) Analog L/R Audio
Output Connector (4) L&R (RCA)
Digital SPDIF Audio Format PCM 2CH
Frequency Response 20Hz to 20KHz, ±1dB
Analog Audio Output
Max output level 2.0Vrms ± 0.5dB. 2 V = 16 dB headroom above -10dBV (316 mV) nominal consumer line level signal
THD+N < 0.05%, 20Hz – 20KHz bandwidth, 1 kHz sine at 0dBFS level (or max level)
SNR > 80dB, 20Hz-20KHz bandwidth
Crosstalk Isolation < -80 dB, 10KHz sine at 0dBFS level (or max level before clipping)
L-R Level deviation < 0.05 dB, 1KHz sine at 0dBFS level (or max level before clipping)
Frequency Response Deviation < ± 0.5dB 20Hz - 20KHz
Output Load Capability 1Kohm and higher (supports 10x paralleled 10k ohm loads)
Noise -80dB
Control
Control Port (1) IR EYE, (1) RS232, (1) FIRMWARE, (1) TCP/IP
Control Connector (1) 3.5mm jack, (1) 3-pin terminal block, (1) USB-A, (1) RJ45,
General
Transmission Distance 4K/60Hz/444 5m,4K/60Hz/420 10m,1080P 15m
Bandwidth 18Gbps
Operation Temperature -5~ +55℃
Storage Temperature -25 ~ +70℃
Relative Humility 10%-90%
External Power Supply Input: AC 100~240V, 50/60Hz; Output: 24V DC 1.25A
Maximum Power Consumption 18.3W
Dimension (W*H*D) 436.4mm*44mm*236mm
Net Weight 2.6kg

Video Resolution Down-scaling

The product supports video resolution down-scaling, the 4K input can be automatically degraded to 1080p output for compatibility with 1080p display, shown in the below chart.

InputOutputResolutionRefreshColor SpaceDownscale 1080p Specs
13840x2160604:4:4Support1080p@60Hz 4:4:4
23840x2160304:4:4Support1080p@30Hz 4:4:4
33840x2160244:4:4Support1080p@24Hz 4:4:4
43840x2160604:2:0Support1080p@60Hz 4:4:4
53840x2160304:2:0Support1080p@30Hz 4:4:4
63840x2160244:2:0Support1080p@24Hz 4:4:4
73840x2160604:2:2Not SupportN/A
83840x2160304:2:2Not SupportN/A
93840x2160244:2:2Not SupportN/A

Note: Only last two outputs (output 3 and output 4) have down-scaling function.

Chapter 6 of 31

Front Panel

No.NameDescription
①Power IndicatorIlluminates green when device powered on; Turns red in standby mode.
②IR sensorBuilt-in IR sensor, receives IR signal sent from IR remote.
③INPUT selector button OUTPUT selector buttonTotal 4 input selector buttons, press one of buttons to switch input source. Total 4 output selector buttons, press the buttons to select output channel.
④ENTER button LOCK button ALL button CLEAR buttonConfirm operation. Press this button for 3 seconds to lock/unlock all front buttons. Select all outputs to convert an input to all outputs:→ Press INPUTS 1 + ALL + ENTER Withdraw button.
⑤PRESET RECALL HOLD TO STOREPress and hold the button 1~4 to save the current switching status to the corresponding preset 1~4. Press the button 1~4 to recall the saved preset 1~4.
Chapter 7 of 31

Rear Panel

No.NameDescription
①INPUTSHDMI input ports, 4 in total, connects with HDMI sources.
②OUTPUTS4 in total, connects with HDMI displays. The latter four HDMI ports have down-scaling function.
③AUDIO MATRIX OUTPUTSSPDIF: audio output ports for de-embedded HDMI audio, 4 in total. L&R (RCA): audio output ports for de-embedded HDMI audio, 4 pairs in total.
④IR EYE RS232 FIREWARE TCP/IPConnects with external IR receiver for using the IR remote to control the Matrix Switcher. 3-pin terminal block to connect the RS232 control device (e.g. PC) or a device to be controlled by RS232 commands. USB-A port for updating firmware. RJ45 port to connect the control device (e.g. PC) to control the matrix by GUI.
⑤DC 24VConnect with 24VDC 1.25A power adaptor.
Chapter 8 of 31

Usage Precaution

  • Make sure all components and accessories included before installation.
  • System should be installed in a clean environment with proper temperature and humidity.
  • All of the power switches, plugs, sockets, and power cords should be insulated and safe.
  • All devices should be connected before power on.
Chapter 9 of 31

System Diagram

Chapter 10 of 31

I/O connection switching

The front panel features four input selection buttons and four output selection buttons for switching I/O connection.

  1. To convert 1 input to 1 output: Example: Input 1 to Output 3 &rarr; Press INPUTS 1 + OUTPUTS 3 + ENTER button.
  2. To convert 1 input to 2~3 outputs: Example: Input 1 to Output 2, Output 3, Output 4. &rarr; Press INPUTS 1 + OUTPUTS 2, Output 3, Output 4 + ENTER button.
  3. To convert 1 input to 4 outputs: Example: Convert Input 2 to all outputs &rarr; Press INPUTS 2 + ALL button + ENTER button.

Note: Indicators of the pressed buttons will blink blue for three times if the conversion is done, then it will be off. If the conversion failed, they will be off immediately.

Chapter 11 of 31

I/O connection Inquiry

Press OUTPUTS button 1, 2, 3 or 4 to inquiry its corresponding input, and then the indicator of the input button will turn blue.

Chapter 12 of 31

LOCK Function

Long press the LOCK button for three seconds, all buttons on the front panel disable to work. And then long press the LOCK button for three seconds again or unlock on GUI control, the front panel button will unlock.

Chapter 13 of 31

PRESET RECALL Function

Press and hold the PRESET 1~4 at least three seconds to save the current switching status to the corresponding preset 1~4.
Press the PRESET 1~4 to recall the saved preset 1~4.

Note: The matrix switcher supports six presets, but only preset 1~4 can be saved and recalled by button control. Please manage other preset by GUI control or RS232 control.

Chapter 14 of 31

CLEAR Button

Please press the CLEAR button if want to withdraw an operation before the ENTER button comes into effect, meanwhile, the matrix will return to the previous status.

Chapter 15 of 31

IR Remote Control

The Matrix Switcher features one built-in IR receiver to receive IR signal from IR remote to enable IR control. If the external IR receiver or other IR control device need to be used, the IR EYE port on rear panel can be connected.

  • ① Standby button: Press it to enter/ exit standby mode.
  • ② INPUTS: Input channel selection buttons, same with the corresponding front panel buttons.
  • ③ OUTPUTS: Output channel selection buttons, same with the corresponding front panel buttons.
  • ④ Menu buttons:
  • ALL: Select all inputs/outputs. To convert an input to all outputs: Example: Input 1 to all Outputs: &rarr; Press INPUTS 1 + ALL + ENTER
  • EDID management button: 1) One input port follows the EDID data from one output port. Example: Input 2 learns EDID data from output 4: &rarr; Press EDID + INPUTS 2 + OUTPUTS 4+ ENTER 2) All input ports learn EDID data from one output port. Example: All input ports learn EDID data from output 3: &rarr; Press EDID + ALL + OUTPUTS 3 + ENTER
  • CLEAR: Withdraw button.
  • ENTER: Confirm operation.

INPUTS OUTPUTS MENU
1 2 3 4 1 2 3 4 ALL EDID CLEAR ENTER

# 1
# 2
# 3
# 4

Chapter 16 of 31

GUI Control

The matrix can be controlled via TCP/IP. The default IP settings are:

SettingValue
IP Address192.168.0.178
Subnet Mask255.255.255.0
Gateway192.168.0.1

Type 192.168.0.178 in the internet browser, it will enter the below log-in webpage:

UsernamePasswordAccess Tab
adminadminAll tabs
user1user1Switching, Audio and Configuration tabs
user2user2Switching tab.

The username and password can be changed via Access tab.
Here we login as “admin” as an example to introduce each GUI tab.

Chapter 17 of 31

Switching Tab

Use the 4x4 button grid on the page to set which inputs are directed to which outputs. For example, clicking the button on the Input 1 row and Output 1 column, directs input 1 to output 1.
Use the 6 numbered buttons under scene area to save and load layout presets.

  • To save a given layout, first click one of the numbered buttons, then click the Save button.
  • To load a previously saved layout, first click one of the numbered buttons, then click the Recall button.
Chapter 18 of 31

Audio Tab

Audio Setting

There are eight audio sources can be selected for four digital SPDIF output ports.

Audio Output PortsAudio Sources
SPDIF 1 & Analog 1Audio on Input 1 Audio on Input 2 Audio on Input 3 Audio on Input 4 Audio on Output 1 Audio on Output 2 Audio on Output 3 Audio on Output 4
SPDIF 2 & Analog 2
SPDIF 3 & Analog 3
SPDIF 4 & Analog 4

Audio Volume

Four pairs analog L/R audio to control their outputs volume.

Chapter 19 of 31

Configuration Tab

EDID Copy

Copy the EDID of the selected output device to one or more input source device.

EDID Setting

  • Select the compatible built-in EDID for the selected input source.
  • Upload user-defined EDID by the below steps:
  1. Prepare the EDID file (.bin) on the control PC.
  2. Select the User-defined.
  3. Click the box , and then select the EDID file (.bin) according the tooltip.
  4. Click Apply to upload the user-defined EDID, and then click Confirm to save setting.
Chapter 20 of 31

CEC Tab

Input Source Device Control

If the input source devices, output display devices support CEC, they can be controlled via the following CEC interface.
Select one input source device to be controlled, and then press function buttons.

Note: It can not control two or more input source devices simultaneously.

Output Display Device Control

Select one output device to be controlled, and then press function buttons.

Note: It can not control two or more output devices simultaneously.

Chapter 21 of 31

RS232 Tab

  • ASCII or HEX command format can be selected.
  • Baud Rate: Supports 2400, 4800, 9600, 19200, 38400, 57600 or 115200.
  • Command Ending: NULL, CR, LF or CR+LF can be chosen.
  • Command: Type the command in this box to control the third-party device which is connected to the RS232 port of the switcher.
Chapter 22 of 31

Interface Tab

  • Modify the title bar label.
  • Modify the button labels.
Chapter 23 of 31

Network Tab

  • Static IP or Dynamic Host Configuration Protocol (DHCP).
  • Modify the static IP Address, Subnet Mask, and Gateway.
Chapter 24 of 31

Access Tab

  • Modify username and password.
  • Lock or unlock the front panel buttons.
Chapter 25 of 31

GUI Upgrade

Please visit at http://192.168.0.178:100 for GUI online upgrade.
Type the username and password (the same as the GUI log-in setting, modified password will be available only after rebooting) to login the configuration interface. After that, click Administration in the source menu to get to Upload Firmware as shown below:

Select the desired update file and press Apply, it will start upgrading then.

Chapter 26 of 31

RS232 Control Software

Connect the RS232 port to control device (e.g. PC) with RS232 cable. The switcher can be controlled by sending RS232 commands.

Installation
Please download the latest Software Version from the link below:
https://docklight.de/download/Docklight.zip
Then follow the installation wizard for installation on Windows 7 and 10.
After the installation, Docklight can be run for the first time and should look like the below screen shot:
Registration is not necessary unless you wish to save settings on exit, so unless you wish to register click on "OK" to close the window.

The next pop-up window can also be closed with "Continue". An empty project is enough to send and receive commands easily (The default setting is always “Start with a blank project / blank script“). Click “Continue” to

close this window. Click “OK” to close this window.

Now you are in the main view, where commands are sent and feedback is received. The next step is to select the correct COM port of the PC. To do this, double-click on "COM1" in the corresponding setup window.
In the following window, select the drop-down menu labeled "Send / Receive on Comm Channel", select the appropriate COM port and then click on "OK" at the bottom right corner.
All other settings can be left at default for most applications, but refer to device RS232 settings to be sure.

Double click on “COM1” to change to the right COM port.

In order to be able to send commands, open communication with the device by clicking on "Play". (1) Then the keyboard function must be activated, so that commands can be written in the "communication window". (2) Finally enter the command, for example "50701%". This is then confirmed by pressing "Enter" to send. Any response from the connected device will appear in red. (3)

Select the right COM port.

Click “Play” to open the communication.
Enable the keyboard type in function.
Command sending area.
Monitoring area, indicates if the command sent works.
1
2
3

Chapter 27 of 31

RS232 Communication Commands

Communication protocol: RS232 Communication Protocol
Baud rate: 9600 Data bit: 8 Stop bit: 1 Parity bit: none

Note: In the commands, “[” and “]” are symbols for easy reading and do not need to be typed in actual operation.
Please remember to end the commands with the ending symbols “.” or “;”.
Type the command carefully, it is case-sensitive.

System Commands

CommandFunctionFeedback
PowerON.Power onPower ON!
PowerOFF.Power offPower OFF!
/*Name.Query the name of matrixPT-MA-HD44DA
/*Type.Query the model of matrixHDMI Matrix
/^Version.Query the version of firmwareV1.0.0 CPLD:V1.0.0
RST.Factory Default!Factory Default!

Control Management

CommandFunctionFeedback
DS[xx]ON.Able output devices down-scaling function. [xx]=00~02, xx=01~02 is the corresponding number of output 3 or 4 port, if the xx=00, it means both output 3 and 4 ports.HDMI OUT xx Down Scale ON!
DS[xx]OFF.Disable output devices down-scaling function. [xx]=00~02, xx=01~02 is the corresponding number of output 3 or 4 port, if the xx=00, it means both output 3 and 4 ports.HDMI OUT xx Down Scale OFF!
@OUT[xx].Able HDMI 5V of output port. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.Turn ON Output 01! Turn ON Output 02! Turn ON Output 03! Turn ON Output 04!
$OUT[xx].Disable HDMI 5V of output port. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.Turn OFF Output 01! Turn OFF Output 02! Turn OFF Output 03! Turn OFF Output 04!
OUT[xx]:[YY].Output port select input port. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports. [YY]=01~04, YY=01~04 is the number of input port.Output 01 Switch To In 04!

Query Commands

CommandFunctionFeedback / Example
GetGuiIP.Query GUI IPGUI_IP:192.168.0.178!
SetGuiIP:xxx.xxx.xxx.xxx.Set GUI IPSetGuiIP:192.168.0.178!
Baudratexxxx.Set the baud rate of local serial port. xxxx=115200, 57600, 38400, 19200,or 9600Baudrate9600. Set Local RS232 Baudrate Is 9600!
STA.Query StatusGUI Or RS232 Query Status: 4x4 HDMI Matrix RD-MUH44A-H2 V1.0.0 Power ON! Front Panel UnLock! Local RS232 Baudrate Is 9600! GUI_IP:192.168.0.178!
STA_POUT.Query 5V Status of output port.Turn ON Output 01! Turn ON Output 02! Turn ON Output 03! Turn ON Output 04!
STA_IN.Query 5V Status of input port.IN 1 2 3 4 LINK N N N N
STA_OUT.Query HPD Status of output.OUT 1 2 3 4 LINK N Y N N
STA_VIDEO.Query the input source of output port.Output 01 Switch To In 01! Output 02 Switch To In 02! Output 03 Switch To In 03! Output 04 Switch To In 04!
STA_DS.Query Down-scaling StatusHDMI OUT 03 Down Scale ON! HDMI OUT 04 Down Scale ON!
STA_HDCP.Query current using HDCP model of all output ports. 01-04 represents output port 1-4.OUT 01 HDCP BYPASS! OUT 02 HDCP BYPASS! OUT 03 HDCP BYPASS! OUT 04 HDCP BYPASS!
STA_AUDIO.Query audio switch and volume status of analog audio.AUDIO Out 01 Switch To Video In 01! AUDIO Out 02 Switch To Video In 02! AUDIO Out 03 Switch To Video In 03! AUDIO Out 04 Switch To Video In 04!
PresetSta[xx].Query the preset [xx]=01~09, xx=01~09 is the number of presetPreset 01 Sta: Out 01 In 01! Out 02 In 01! Out 03 In 01! Out 04 In 01!
PresetSave[xx].Save the presetPreset 01 Sta: Out 01 In 01! Out 02 In 01! Out 03 In 01! Out 04 In 01!
PresetRecall[xx].Preset recallPreset 02 Recall: Output 01 Switch To In 02! Output 02 Switch To In 02! Output 03 Switch To In 02! Output 04 Switch To In 02!

Lock/unlock Commands

CommandFunctionFeedback
Lock.Lock the front panel buttons.Front Panel Locked!
Unlock.Unlock the front panel buttons.Front Panel Unlock!

Audio Commands

CommandFunctionFeedback
AUDIO[xx]:[YY].SPDIF OUT and ANALOG OUT(They are same input audio source at one group) select which input audio source. [xx]=00~04 xx=01~04 is the number of the output port, if the xx=00, it means all output ports. [yy]=01~08 yy=01~04, it means de-embedded audio from HDMI1-4 input, if the yy=05~08, it means de-embedded audio from HDMI1-4 output.AUDIO Out 01 Switch To Video In 04!
AVOLUME[xx]:[YY].[xx]=00~04 xx=01~04 is the number of the Analog output port, if the xx=00, it means all Analog output ports. [YY]="V+" means volume up, [YY]="V-" means volume down, [YY]="MU" means Mute, [YY]="UM" means UnMute, [YY]=00-100 means setting volumeAnalog Out 01 Volume 61! Analog Out 02 Volume 61! Analog Out 03 Volume 61! Analog Out 04 Volume 61!

HDCP Compliance

CommandFunctionFeedback
HDCP[xx]ON.Force able and output HDCP 1.4. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP ON! OUT 02 HDCP ON! OUT 03 HDCP ON! OUT 04 HDCP ON!
HDCP[xx]OFF.Force disable the output HDCP. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP OFF! OUT 02 HDCP OFF! OUT 03 HDCP OFF! OUT 04 HDCP OFF!
HDCP[xx]MAT.Output HDCP follows the display. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP MAT Display! OUT 02 HDCP MAT Display! OUT 03 HDCP MAT Display! OUT 04 HDCP MAT Display!
HDCP[xx]PAS.Output HDCP follows the value and status of input source device. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP PASSIVE! OUT 02 HDCP PASSIVE! OUT 03 HDCP PASSIVE! OUT 04 HDCP PASSIVE!
HDCP[xx]BYP.Output HDCP follows input HDCP. Input has HDCP, output is HDCP1.4. Input doesn’t have HDCP, output is without HDCP. [xx]=00~04, xx=01~04 is the number of output port, if the xx=00, it means all output ports.OUT 01 HDCP BYPASSS! OUT 02 HDCP BYPASSS! OUT 03 HDCP BYPASSS! OUT 04 HDCP BYPASSS!

EDID Management

CommandFunctionFeedback
EDIDMInit.Restore the factory default EDID data for each input.All Input EDID Set Default!
EDIDUpgrade[xx].Upgrade EDID via Serial Port [xx]=00~04 xx=01~04 is the number of input port(able EDID user-defined for corresponding HDMI input), if the xx=00, it means all input ports(able EDID user-defined for all HDMI inputs). Note: EDID user-defined can be used once, if switch to another EDID or exit, it will not be saved. [xx]=U. xx=U means user-defined for built-in EDID(It can be saved in machine for using at any time). Note: It can user-defined only one built-in EDID, after finishing it, machine still use previous built-in EDID. When received commands, machine will remind EDID file (.bin) to send within 10 seconds.Input XX/User Define EDID Upgrade OK By RS232 Or GUI!
EDID/[xx]/[yy].Input ports xx use built-in EDID yy [xx]=00~04 xx=01~04 is the number of the input port, if the xx=00, it means all input ports. [yy]=01~09 yy=01~08, it means built-in EDID that can not be user-defined, if the yy=09, it means user-defined EDID.Input 03 EDID Upgrade OK By 01 Internal EDID!
EDIDGOUT[XX].Read and print EDID of HDMI output, [XX]=01~04 is the number of the output port.EDIDOUT04: ……
EDIDM[xx]B[yy].Input port [yy] follows the EDID from output port [xx]. [xx]=01~04 xx=01~04 is the number of the output port. [yy]=00~04 yy=01~04 is the number of input port, if the yy=00, it means all input ports.Input 01 EDID Upgrade OK By 04 EXT EDID!
/+[X]/[yy]:xxx.Send serial data to local. [X]= 1--2400;2--4800;3--9600;4--19200;5--38400;6--57600;7--115200. [yy] means the output port that sent serial data, yy=01 means local output. xxx.
EDIDSTA[xx].Query EDID status of Input port. [xx]=00~04, xx=01~04 is the number of input port, if the xx =00, it means all input ports. Note: If built-in EDID09 is not user-defined, when querying it, the input port will use EDID6 Internal EDID instead. For example, send "EDID/03/09.”, “EDIDSTA03.”, and the result is “Input 03 EDID From 06 Internal EDID!”. If built-in EDID09 has been user-defined, when querying it, the input port will use the user-defined EDID. For example, send "EDID/03/09.”, “EDIDSTA03.”, and the result is “Input 03 EDID From User Define EDID!”.Input 01 EDID From 01 Internal EDID! Input 02 EDID From 01 Internal EDID! Input 03 EDID From 01 Internal EDID! Input 04 EDID From 01 Internal EDID!

CEC Control

If the input sources, HDBaseT output devices and local HDMI output devices support CEC, they can be controlled by sending the following command instead of IR remote.
CEC[I/O][AA][BB][CC][DD].

  • The “[I]” represents the input port. The “[O]” represents the output port.
  • The “[AA]” represents the port number. The HDMI input ports are 01~04. The HDMI output ports are 01~04.
  • The “[AA]” is “FF” for sending command to all input or output ports.
  • The “[BB]” represents the device type (e.g. TV: 40/20/80; Blu-ray DVD: 04/08).
  • The “[CC]” represents the CEC function type (e.g. “44”: Remote control).
  • The “[DD]” represents the specific command from the table below.

Control the input source

CommandDescriptionCommand Example and Response
CECI[AA][BB][CC]00.Confirm operation (Enter).CECI02044400 CEC Input 02 Send Success!
CECI[AA][BB][CC]01.UP direction.CECI01044401. CEC Input 01 Send Success!
CECI[AA][BB][CC]02.DOWN direction.CECI01044402. CEC Input 01 Send Success!
CECI[AA][BB][CC]03.LEFT direction.CECI03044403. CEC Input 03 Send Success!
CECI[AA][BB][CC]04.RIGHT direction.CECI03044404. CEC Input 03 Send Success!
CECI[AA][BB][CC]09.Back to submenu.CECI03044409. CEC Input 03 Send Success!
CECI[AA][BB][CC]0A.Enter main menu.CECI0304440A. CEC Input 03 Send Success!
CECI[AA][BB][CC]0D.Exit menu.CECI0204440D. CEC Input 02 Send Success!
CECI[AA][BB][CC]6D.Power on.CECI0204446D. CEC Input 02 Send Success!
CECI[AA][BB][CC]6C.Power off.CECI0204446C. CEC Input 02 Send Success!

Control the output display device

CommandDescriptionCommand Example and Response
CECO[AA][BB][CC]41.Volume up.CECO04404441. CEC Output 05 Send Success!
CECO[AA][BB][CC]42.Volume down.CECO04404442. CEC Output 05 Send Success!
CECO[AA][BB][CC]43.MuteCECO04404443. CEC Output 05 Send Success!
CECO[AA][BB]04.Power on.CECO038004. CEC Output 03 Send Success!
CECO[AA][BB]36.Power off.CECO038036. CEC Output 03 Send Success!
Chapter 28 of 31

Firmware Upgrade

Please follow the steps as below to upgrade firmware by the FIRMWARE port on the rear panel:

  1. Prepare the latest upgrade file and rename it as “08010000.APP” on PC.
  2. Power off the switcher, and connect the FIRMWARE port of switcher to the PC with USB cable.
  3. Power on the switcher, and then the PC will automatically detect a U-disk named of “BOOTDISK”.
  4. Double-click the U-disk, a file named of “READY.TXT” would be showed.
  5. Directly copy the latest upgrade file 08010000.APP (.bin) to the “BOOTDISK” U-disk.
  6. Reopen the U-disk to check the filename “READY.TXT” whether automatically becomes “SUCCESS.TXT”, if yes, the firmware was updated successfully, otherwise, the firmware updating is fail, the name of upgrade file (.bin) should be confirm again, and then follow the above steps to update again.
  7. Remove the USB cable after firmware upgrade.
  8. After firmware upgrade, the switcher should be restored to factory default by sending command.
Chapter 29 of 31

Troubleshooting and Maintenance

ProblemsPotential CausesSolutions
Color losing or no video signal outputThe connecting cables may not be connected correctly or it may be broken.Check whether the cables are connected correctly and in working condition.
Color losing or no video signal outputFail or loose connection.Make sure the connection is good
No output image when switchingNo signal at the input / output end.Check with oscilloscope or multimeter if there is any signal at the input/ output end.
No output image when switchingFail or loose connection.Make sure the connection is good.
No output image when switchingInput source is with HDCP while the HDCP compliance is switched off.Send command /%[Y]/[X]:1. or change HDCP compliance status in GUI.
No output image when switchingThe display doesn’t support the input resolution.Switch for another input source or enable the display to learn the EDID data of the input.
Cannot control the device via front panel buttonsFront panel buttons are locked.Send command /%Unlock; or select unlock in GUI interface to unlock.
Cannot control the device via IR remoteThe battery has run off.Change for new battery.
Cannot control the device via IR remoteThe IR remote is broken.Send it to authorized dealer for repairing.
Cannot control the device via IR remoteBeyond the effective range of the IR signal or not pointing at the IR receiver.Adjust the distance and angle and point right at the IR receiver.
Cannot control the device via IR remoteThe IR receiver connected to IR IN port is not with carrier.Change for an IR receiver with carrier.
Power Indicator remains off when powered onFail or loose power connection.Check whether the cables are connected correctly.
EDID management does not work normallyThe HDMI cable is broken at the output end.Change for another HDMI cable which is in good working condition.
There is a blank screen on the display when switchingThe display does not support the resolution of the video source.Switch again. Manage the EDID data manually to make the resolution of the video source automatically compliant with the output resolution.
Cannot control the device by control device (e.g. a PC) through RS232 portWrong connection.Check to ensure the connection between the control device and the unit
Cannot control the device by control device (e.g. a PC) through RS232 portWrong RS232 communication parameters.Type in correct RS232 communication parameters: Baud rate:9600; Data bit: 8; Stop bit: 1; Parity bit: none
Cannot control the device by control device (e.g. a PC) through RS232 portBroken RS232 port.Send it to authorized dealer for checking.

Note: If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.

Chapter 30 of 31

After-Sales Service

If problems occur while operating the product, please use the troubleshooting and maintenance information in this manual to deal with these problems. Any transport costs are borne by the user during the warranty period.

  1. Product Limited Warranty: The product will be free from defects in materials and workmanship for two years (purchase invoice date shall prevail). A proof of purchase is the evidence that the unit is within the warranty period. A bill of sale or receipted invoice must be presented to obtain warranty service.
  2. What the warranty does not cover (servicing available for a fee):
  3. Technical Support: For any questions or problem troubleshooting inquiries, contact your distributor or reseller. Please provide the respective product name and version, a detailed description of the failure situation as well as how the failure occurred.
  • Warranty has expired
  • The factory applied serial number has been altered or removed from the product.
  • Damage, deterioration or malfunction caused by:
  • Normal wear and tear.
  • Use of accessories, supplies or parts, not meeting our specifications.
  • No bill of delivery or invoice as proof of warranty.
  • The product model displayed on the warranty card does not match the product model for repairing or it has been altered.
  • Damage caused by force majeure.
  • Servicing, not authorized by distributor.
  • Any other cause not related to a product defect.
  • Delivery, installation or labor charges for product installation and/or product setup.

Asking for Assistance

Technical Support:
Phone: +49 5971 800299 -0
Fax: +49 5971 800299 -99
Technical Support Hours:
8:30 AM to 5:00 PM Monday thru Thursday
8:30 AM to 4:00 PM Friday
Write to:
PureLink GmbH
Von-Liebig-Straße 10
D - 48432 Rheine
www.purelink.de
info@purelink.de

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