How can we help you?

Our technical support team helps you with installation, configuration and troubleshooting – fast and competent.

Fastest help

Describe your request with item number and fault description. You receive a case number and can track the processing status at any time.

Direct contactPhone supportTalk directly to a support engineer – Mon–Fri, 9:00–17:00.05971 800 299 0 →

Written contactE-mail supportWrite to us – we usually answer within 24 hours.support@purelink.de →

Live helpSupport chatChat directly with a support agent – for fast help in real time.Start chat →

Self-service

Solve it yourself

The central place for answers to frequently asked questions, commissioning guides and troubleshooting. Searchable by product, item number or keyword.

Support hours

Monday – Friday9:00 – 17:00

Saturday, Sundayclosed

Public holidays (NRW)closed

Response times

Phoneimmediately

E-mail / ticket≤ 24 h

Escalation / defect≤ 48 h